Google Merchant Center Account Getting Suspended multiple times | Misrepresentation

[samrishi24]

I am facing Merchant Center Account Suspension - Misrepresentation issue with my store https://mobilecasez.com. My store was working perfectly fine since 2 years and then suddenly got the Misrepresentation issues and then I contacted Google multiple times and they said everything looks good on your store and you can request another review and that made my account into cool period and then I had to delete the account and created another Account. 

I removed all unverified reviews and validated all images and descriptions and all looks good to me but still same thing is happening again and again.

This is what I can see on my Google Merchant Center issue section:

Misrepresentation

Prevents all products from showing in India

Based on the information available about your business, there is reason to believe that customers are being misled on Google. Review the Misrepresentation policy and make changes to your Merchant Center and/or online store.

Make sure your Merchant Center and online store follow the following best practices / guidelines

• Provide transparency about your business identity, business model, policies and how your customers can interact with you
• Promote your online reputation by showing reviews or highlighting any badges or seals of approval
• Use a professional design for your online store that includes an SSL certificate help_outline
• Provide information in the business information settings in your Merchant Center help_outline
• Follow SEO guidelines, improve your eligibility for seller ratings and match your product data in your Merchant Center with your online store

Learn more about the Misrepresentation policylaunch

Google found this issue through automated checks.

Please help me with that.

[samrishi24]

I did verify all those things and asked Google Support to verify this as well, but no luck. I am not able to pin point the exact reason as all looks good and up to date.

[EmmanuelFlossie]

Make sure to add if the product is in or out of stock on the product landing page.

Avoid keyword stuffing in your titles.

You might have more issues, so make sure to also check:

https://support.google.com/google-ads/community-video/318699100
https://support.google.com/google-ads/community-guide/304792695
https://support.google.com/merchants/answer/6150127
https://support.google.com/merchants/answer/6363310/follow-the-merchant-center-guidelines
https://support.google.com/merchants/answer/7052112
https://support.google.com/merchants/answer/4752265
https://support.google.com/merchants/answer/13693865
https://support.google.com/merchants/answer/6149970
https://support.google.com/merchants/answer/9158778
https://support.google.com/merchants/answer/6150244
https://support.google.com/google-ads/community-guide/241068758

[samrishi24]

Hi Emmanuel,

I understand the point you have made here. 

But the problem i I have connected almost 10 times with Google Support and then I got no solution, they always say that everything looks good and then request another review or let us send this to wider team and then again the same thing MisRepresentation but no exact details.

I also tried with some of the professionals who take care of Google Ads and GMC, but they were even not able to find the reason or any issue on the store.

I have gone through the policies multiple times, tried to find out the issue but didn't find any such issue.

Can you please help me with this?

[EmmanuelFlossie]

Yes, Google does not help, that is normal, and anyone who is suspended, gets the same treatment as you do, so you are not alone.

Checking a website is a big task, and I recommend that you check the policies and guides I have shared.

If you have already hired professionals, and you believe they have done a good job, then it might be possible that you can not get approved in it's current state.

You might need to work half a year to a year on your business and grow, before you can get approved, or it is possible you can not get approved. Nobody will know, only Google knows. And they will not tell you.

[Amlani]

google does verify the policy violation from multiple angles before suspending an account. 

moreover, misrepresentation is a broad topic. it can be because of unacceptable business practices, or even misleading or unavailable promotions.

as such, I went through your website and didn't find any issue like a missing privacy or shipping policy, or even terms and conditions. i will suggest go through all the help articles shared by Emmanuel on this topic. verify each point carefully, and check if there's any mistake on your end. if yes, fix it and you can appeal for the suspension.

if you don't find a mistake (which is unlikely and happens rarely as Google's policy violation detection is quite strong) then you can appeal to Google about the suspension. but do remember, you get a limited number of appeals. thus, be careful about appealing and don't exhaust that limit.