Google Merchant Center - Misrepresentation Help

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Google Merchant Center - Misrepresentation Help

ManKaveStore
Explorer
65 7 8

First, I'm hoping I don't just get an unhelpful reply pointing me to links for Google Merchant Center's policies, because I have read them all 1000x.

 

Website: https://mankave.store

 

1) Can someone check my website for possible reasons why I might still be denied?

 

2) I do use products from AliExpress, I currently have all items marked Custom "True", because it was the only way I could get rid of the GTIN errors; however, I did see something in the GMC business model policies say, and I'm paraphrasing, "that using all custom products is against the business model policy." So there is concern there.. 

 

I hired help on Fiverr, which I had a guy do an evaluation which helped - I fixed broken links and a bunch of other problems, so I'm curious if I'm getting close to being able to request a review to get my misrepresentation suspension removed.

Accepted Solution (1)

EmmanuelFlossie
Shopify Partner
3158 232 759

This is an accepted solution.

Checking a website is a big task, so I recommend checking the policies below.

 

Here are some things I noticed on your website:

 

Avoid using automatic currency conversion.

Avoid using artificial intelligence generated images, without leaving the image metafield that it is artificial intelligence, as per the requirements.

When you list images, make sure to remove all test and logos etc

I could not find a business at the address you have listed.

 

As indicated checking a site is a big task, so check the policies:

https://support.google.com/merchants/answer/6150127?hl=en
https://support.google.com/merchants/answer/6363310/follow-the-merchant-center-guidelines
https://support.google.com/merchants/answer/7052112
https://support.google.com/merchants/answer/4752265
https://support.google.com/merchants/answer/13693865

 

 

Get in touch with Emmanuel: a Google Shopping Specialist, Google Ads Diamond Product Expert, and also a a Google Product Expert Education 2021 & Tailwind 2023 Award winner.
Need Google Merchant Center or Google Shopping support?.

View solution in original post

Replies 5 (5)

EmmanuelFlossie
Shopify Partner
3158 232 759

This is an accepted solution.

Checking a website is a big task, so I recommend checking the policies below.

 

Here are some things I noticed on your website:

 

Avoid using automatic currency conversion.

Avoid using artificial intelligence generated images, without leaving the image metafield that it is artificial intelligence, as per the requirements.

When you list images, make sure to remove all test and logos etc

I could not find a business at the address you have listed.

 

As indicated checking a site is a big task, so check the policies:

https://support.google.com/merchants/answer/6150127?hl=en
https://support.google.com/merchants/answer/6363310/follow-the-merchant-center-guidelines
https://support.google.com/merchants/answer/7052112
https://support.google.com/merchants/answer/4752265
https://support.google.com/merchants/answer/13693865

 

 

Get in touch with Emmanuel: a Google Shopping Specialist, Google Ads Diamond Product Expert, and also a a Google Product Expert Education 2021 & Tailwind 2023 Award winner.
Need Google Merchant Center or Google Shopping support?.
ManKaveStore
Explorer
65 7 8

Understood. I removed the business because I couldn't get my Google Merchant Center account to Classic mode without deleting it for some reason. As for the other topics, those are all concerning.. I don't really understand what you meant by, "without leaving the image metafield that it is artificial intelligence". 

 

I must have an item up there with a logo or something, because that's not the first time someone said something about that. I thought I was rather careful about not picking items with a logo, I even checked the companies to make sure they weren't trademarked.

 

I've been re-structuring the web-site all day, because I was working on the published one, you might have seen it as a mess. I don't have traffic yet, so I thought it was fine to do until I get through this GMC ordeal. I appreciate your help! I actually hired a guy on Fiverr, so we'll see how that goes.

thuongb14
Visitor
3 0 0

Hi,

Did you get that resolved? I got suspended then they unsuspended me but then suspended again after 3 days! i submitted 2 times and now in cool down period. 

ManKaveStore
Explorer
65 7 8
No, and I'm afraid to submit again because my cool-down period will be even
longer. I do have a guy I paid on Fiverr supposedly working on it, but he's
the same guy I originally hired to fix the suspension and he clearly
doesn't know what he's doing or fixing the problem.

I was told that it was my auto-currency conversion that isn't allowed, so
now that I removed that I did ask Google if they could do another review
without me submitting a new review.
thuongb14
Visitor
3 0 0

Who's the guy you hired on Fiverr? I'm thinking to hire this guy Hamid @merchant_expert on Fiverr. I also contacted Google but they never provide any information, and they also said the process is all automated and they couldn't disclose what's the real issue. Even though on my issue page, it's saying: Google found it through a manual review. When they contacted me, I did ask whether it was reviewed manually by a human but they said it's actually machine crawling and the only way to request review was to press review button. It's so frustrating