Google merchant center suspended. Could it be for this reason?

Danielexx85
Explorer
99 0 15

hi,

I am trying to figure out why my account was suspended. I had 5 disapproved products. Could it be for this reason?

thanks

 

Screenshot 2021-02-10 at 11.46.11.png

www.caglio.co.uk
Replies 4 (4)
Amit_Roznak1
Shopify Partner
243 4 29

Hi @Danielexx85 ,

 

Google can suspend your Merchant Center for various reasons, sometimes it's related to your products and sometimes to issues with your store or your campaigns. Check the account issues section, it should give you a better idea. 

The most common reason for the Merchant Center being suspended is because part of the required contact information is missing in your store. Please make sure you have a contact page that includes at least 2 of those 3:

1. Full address

2. Phone number

3. Contact email

 

Nevertheless, you can save the hassle of creating and managing your Merchant Center or Google Shopping campaigns with an app like AdScale.  It's a Shopify app that provides a full advertising platform across Google & Facebook, running ads based on your own store data (that they don't have). 

And that platform is doing the entire process of creating and managing your Merchant Center and Shopping campaigns, automatically. 

 

You can learn more about it in this video:

AdScale is the best way to advertise on Facebook & Google because we use the power of your store data (that they don’t have) to run highly targeted ads and get an average ROAS of 10X.
EmmanuelFlossie
Shopify Partner
1562 94 375

I recommend having a look at the following policies:

 

https://support.google.com/merchants/answer/7052112?hl=en

https://support.google.com/merchants/answer/6363310?hl=en

https://support.google.com/merchants/answer/4752265?hl=en

https://support.google.com/merchants/answer/6149970?hl=en

 

The most common issues are:

  1. Not adding full contact details page linked from the footer (email, phone number, address, contact form): https://support.google.com/merchants/answer/6363310?hl=en

  2. Not having a valid checkout: https://support.google.com/merchants/answer/9158778?hl=en

  3. Not having returns and refund, delivery, privacy policy and terms of service pages

  4. Selling products that are not allowed: https://support.google.com/merchants/answer/6150006

  5. Selling products that are not stocked: https://support.google.com/merchants/answer/6150127#:~:text=Unavailable%20promotions

  6. Not adding any added content, and simply copy-pasting other sites

  7. Having multiple websites in the same niche

  8. Not being honest with what you sell or how you portray the business

  9. Having a low trust factor or no track record of order fullfilment

You can ask Google for specific examples of policy violation. To do so ask here and check the box, I need more info https://support.google.com/merchants/contact/suspended

 

Hope this helps.

 

I'm a Google Shopping Specialist and a Google Product Expert Education Award winner, a Google Ads Diamond Product Expert, and also a Google Partner.
Need Data Feed or Google Shopping support? Get in touch.
Danielexx85
Explorer
99 0 15

thanks!

I have noticed that my account was suspended as soon as I connected with the shopify store, when there were 5 products not approved. I hope that is the reason because I checked and re checked all the other policies and the seem ok.

www.caglio.co.uk
Danielexx85
Explorer
99 0 15

quick update about the matter. I have removed the 5 disapproved items and I got an email stating that my merchant center was reactivated. I hope that the ads account will follow...

www.caglio.co.uk