Google merchant center suspended - Misrepresentation Policy violated

Google merchant center suspended - Misrepresentation Policy violated

Yog4lyfStore
Visitor
2 0 1

Hello

Our store is https://yog4lyf.store 

It has been flagged for violating the misrepresentation policy for over 2 weeks now. We have tried to make various changes complying to the misrepresentation policy but our reviews keeps on getting rejected and currently the account is in a suspended state.

Inside the GMC, it says all your products are disapproved and once we click on "fix it" button, it takes us to the misrepresentation policy page. 

Surprisingly, the list that shows the products which needs to be fixed is empty. 

We are currently running out of ideas on what to do next?

I also have one more doubt, The email id that is associated with the GMC is also associated with the google business profile which is a different business. So, my doubt is could this have an impact on suspension as well?

Any help would be deeply appreciated. 

Replies 2 (2)

EmmanuelFlossie
Shopify Partner
3911 305 888

Generally Google allows only 1 business per mechant, having multiple businesses / websites / accounts can all be a reason for suspension.

Make sure to show if the item is in stock or out of stock on the product landing page.

 

You may have more issues, so make sure to check the guides and policies below:

 

https://support.google.com/google-ads/community-video/318699100
https://support.google.com/google-ads/community-guide/304792695
https://support.google.com/merchants/answer/6150127
https://support.google.com/merchants/answer/6363310/follow-the-merchant-center-guidelines
https://support.google.com/merchants/answer/7052112
https://support.google.com/merchants/answer/4752265
https://support.google.com/merchants/answer/13693865
https://support.google.com/merchants/answer/6149970
https://support.google.com/merchants/answer/9158778
https://support.google.com/merchants/answer/6150244
https://support.google.com/google-ads/community-guide/241068758

 

Maximize Your Google Shopping Performance
Get in touch for expert guidance. Need Google Merchant Center or Google Shopping support?
Get expert help from Emmanuel Flossie, a Google Shopping Specialist, Google Ads Diamond Product Expert, and award-winning Google Product Expert (Education 2021 & Tailwind Champion 2023).
EmmanuelFlossie
Shopify Partner
3911 305 888

@mathew_a What I don't understand is that you want to help sort this out, but your reply is A-I generated. How have you established the accuracy of your reply? For example, the original poster already shared the website, but you are asking the person to add shipping, returns, pricacy and terms. 

 

This is unfortunately the down side of replying with A-I, might I suggest to fact check replies if you want to genuinely guide the original poster.

Maximize Your Google Shopping Performance
Get in touch for expert guidance. Need Google Merchant Center or Google Shopping support?
Get expert help from Emmanuel Flossie, a Google Shopping Specialist, Google Ads Diamond Product Expert, and award-winning Google Product Expert (Education 2021 & Tailwind Champion 2023).