Google Merchant Center suspension due to "checkout availability mismatch"

[aurofloral]

Hi, we currently have a Google warning that our account will be suspended due to "Checkout availability mismatch". In our product feed all products are available in the whole country (Spain). However, we cannot ship to all regions, so users that try to get our products shipped to one of those regions , they cannot finish the checkout. We have this correctly implemented in Shopify, but as Shopify and the Merchant Center are automatically integrated through the platform, there is no way for us to exclude those regions from the feed.

We've been in touch with Google Shopping support and they basically give us two options:

1. Shipping to 100% of the regions in Spain, even to the overseas regions, which has no business sense (almost all e-commerces in Spain which are based in the mainland region like ours don't deliver to the (eg) Canary Islands, due to the huge delivery costs and delivery times + local duties + legal processes) --> this is not an option (note: overseas regions represent only 7,68% of the Spanish population in 2022!!).
2. Accepting we cannot run Shopping ads and having our account suspended because we cannot specify the regions to which we deliver our products in the Merchant Center (this functionality is not available in Spain yet) --> this is not an option either!!

They also suggest implementing the [excluded_destination] attribute in the feed, but we are not developers (that's why we use Shopify as the e-commerce platform) and we don't have any tech knowledge/resources available to upload a feed manually.

We are running in circles and no one seems to provide a solution 😞 Any help will be very much appreciated!! Thanks!!!

[sampymishra]

Hi @aurofloral 

To ship for particular locations, you can choose to have a third-party shipping carrier who will specifically ship to specific pin codes only. 

In the merchant center, define a shipping rate available for Spain and set it up. This will allow you to Advertise on Google. Since you have a carrier-based shipping setup in Shopify, your customer can check the product shipment availability at their location.

Hope this helps. 

You can also reach out to me if you need clarification. We also have a feed app to help you with your shopping Feed.