Google Merchant Center Suspension

paleokeely
New Member
5 0 0

Maybe someone can help. 

 

My google merchant center account has been suspended. I've tried contacting google for help with this but they're purposefully vague. 

 

My account is suspended for Misrepresentation but all my listings have failed approval because: "Offensive or inappropriate content (Capitalizing on threatened or extinct species)". 

 

... I sell fossils. In no way do I sell anything illegal or threatened species. These are all rocks, a mineral replacement millions of years old. 3 months I've been trying to get this handled, and there's been no solution. 

 

 

Please someone help me. 

Replies 8 (8)

EmmanuelFlossie
Shopify Partner
2994 223 717

There can be many reasons for a suspension, and because Google does not provide any specific reason, the only way to resolve a suspension is by checking the policies and comparing this against your website. 

https://support.google.com/merchants/answer/6150127?hl=en
https://support.google.com/merchants/answer/6363310/follow-the-merchant-center-guidelines
https://support.google.com/merchants/answer/7052112
https://support.google.com/merchants/answer/4752265
https://support.google.com/merchants/answer/13693865

Get in touch with Emmanuel: a Google Shopping Specialist, Google Ads Diamond Product Expert, and also a a Google Product Expert Education 2021 & Tailwind 2023 Award winner.
Need Google Merchant Center or Google Shopping support?.
paleokeely
New Member
5 0 0

That's the issue, I've fixed everything I can but still my listings are flagged as offensive and taken down. I've had many appeals with the same answer. 

EmmanuelFlossie
Shopify Partner
2994 223 717

I'm surprised you read all the documentation in half an hour. I'm impressed, but I would like to stress the importance of reading everything. Hence why you are still suspended. If we go by your logic, that everything is fixed, then surely you should be approved, right?

 

As that is not the case, I would assume you still have issues. I know it is hard, but by going the extra mile, you will be able to find more issues.

Get in touch with Emmanuel: a Google Shopping Specialist, Google Ads Diamond Product Expert, and also a a Google Product Expert Education 2021 & Tailwind 2023 Award winner.
Need Google Merchant Center or Google Shopping support?.
paleokeely
New Member
5 0 0

I have been reviewing all the links provided by Google support on this for the last 3 months. I did indeed review your links as well. Nearly all my listings fail the same - "Offensive or inappropriate content (Capitalizing on threatened or extinct species)

Products that promote cruelty or gratuitous violence towards animals or products that may be interpreted as trading in derived from threatened or extinct species."

If you have any further insight specific to this issue as a fossil retailer I would appreciate it. 

EmmanuelFlossie
Shopify Partner
2994 223 717

Can you share the website URL?

Get in touch with Emmanuel: a Google Shopping Specialist, Google Ads Diamond Product Expert, and also a a Google Product Expert Education 2021 & Tailwind 2023 Award winner.
Need Google Merchant Center or Google Shopping support?.
paleokeely
New Member
5 0 0

Sure, www.fossiloasis.com 

I'm sure there are small things I can change, but I'm most perplexed by what Google is labeling as offensive. I had a couple listings be successful for about a week before they were ultimately flagged as offensive too. Thank you for checking this out

EmmanuelFlossie
Shopify Partner
2994 223 717

This is going to be very hard to get approved, I believe the cause is due to certain words flagging the system. Knowing which one as you can imagine is hard to figure out. For example, make sure every title has the word fossil in it.

 

Make sure that the words don't describe any current living animal, both the title and description, if you do have such products, remove them from the site.

 

There are a lot of empty categories, make sure these are removed.

 

Not sure what these @.... products are, it's very weird. https://www.fossiloasis.com/products/marciesnipes

I recommend making sure your titles and descriptions are valid.

Get in touch with Emmanuel: a Google Shopping Specialist, Google Ads Diamond Product Expert, and also a a Google Product Expert Education 2021 & Tailwind 2023 Award winner.
Need Google Merchant Center or Google Shopping support?.
paleokeely
New Member
5 0 0

Thank you I'll try putting fossil with it, the @ listings are hidden from Google anyway but they are custom orders via clients to purchase their picks from livestreams. 

I know some things like mammoth won't be approved but was shocked at the other items. Thanks for looking into this