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Google Merchant Center Suspension

Google Merchant Center Suspension

RobTORRO
Shopify Partner
2 0 0

We recently (a few weeks ago) had one of our merchant center accounts suspended. We've gone through all of the policies and checklists from @EmmanuelFlossie  and can't seem to get it lifted. The domain, torro-fr.com is setup as a regional site - cloned from our primary site torro.co.uk but translated to French and with Euro as the currency.

 

Google Support is unable to help, like everyone one else has previously said! Any advice would be appreciated.

 

I looked at going down a subdomain route e.g. fr.torro.co.uk with a secondary feed on our UK GMC but am worried that they will suspend this account due to whatever issue they claim to have found the FR store - which we can't allow.

 

What is the best way to setup regional stores (GMC & Google Ads) whilst adhering to Google policies? We are running multiple shopify stores as it's easier to manage products, currencies and language that way.

 

We have other regional stores already running on separate GMC/Ad accounts - without issue so the whole issue with the FR store is perplexing.!

Reply 1 (1)

EmmanuelFlossie
Shopify Partner
3460 264 834

For example, you can not show 18,000+ reviews from another website over to the FR website, as that is considered misleading.

 

For example, I recommend you add your business details in the footer of all pages, such as business name, address, phone, email, business hours.

 

Make sure to show if an item is in or out of stock on the product landing page.

 

You may have more issues, so make sure to check:

 

https://support.google.com/google-ads/community-video/307426020
https://support.google.com/merchants/answer/6150127
https://support.google.com/merchants/answer/6363310/follow-the-merchant-center-guidelines
https://support.google.com/merchants/answer/7052112
https://support.google.com/merchants/answer/4752265
https://support.google.com/merchants/answer/13693865
https://support.google.com/merchants/answer/6149970
https://support.google.com/merchants/answer/9158778
https://support.google.com/merchants/answer/6150244
https://support.google.com/google-ads/community-guide/241068758

Get in touch with Emmanuel: a Google Shopping Specialist, Google Ads Diamond Product Expert, and also a a Google Product Expert Education 2021 & Tailwind 2023 Award winner.
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