Google Merchant Centre - Local Product Inventory - "Offer Does Not Exist"

[YC2D2]

Hi all,

My google shopping feed is currently active and available on Shopping and Google Surface via Google API which is great.

Problem persists when I try to upload my own tab delimited feed for Local Product Feed. I've checked the storecode, itemid, availability, price and everything makes sense.

I received the error "offer does not exist".

I've tried using the shopify ID in GMC (EG: shopify_AU_4677150179427_32917051670627) as itemid, the variant_id (4677150179427) as itemid; they both don't work.

Anyone has any luck uploading a scheduled feed for local product inventory & listings without needing to use a paid app?

GMC Screengrab:

Product Feed Screengrab:

[EmmanuelFlossie]

The column itemid is not a valid attribute name. It should be id.

You can learn more: https://support.google.com/merchants/answer/3061342?hl=en

[YC2D2]

Hi Emmanuel,

I've used the id (variant_id) and still the problem persists:

[EmmanuelFlossie]

In your inventory spreadsheet, the column header (the attribute) has to be ID, not itemid.

Itemid is not a valid attribute name.

[YC2D2]

Hi Emmanuel,

Thank you for replying and helping out.

The header in my inventory feed is ID, and I am using tab delimited. I've tried using both product ID and variant ID as the ID.

I've double checked the product ID in my client's shopify - basically searched for the id on the product page and it matches the product. So it is safe to say that I am using the right ID. Currently, the client did not specify any SKU.

What would you recommend in order for this to work? Set SKUs for all the products and create a new inventory feed with SKU ids instead of variant id? 

[EmmanuelFlossie]

This requires careful examination of the feed itself.

From the screenshots it looks to me the id's don't match.

You can go to Google Merchant Center > products > all products > and download your products from the main feed.

Then rebuilt your supplement inventory feed.

If that still fails, contact Google directly for support.

[YC2D2]

That was exactly what I did, Emmanuel but I still get the error message.

I thank you for your time and for trying to help. Wish you the very best.

[ferllamazares]

Hello!

Sorry for answering almost one year after the opening of the thread

I am having the same issue and I am going crazy trying to fix it. Did you manage to solve it?

Thank you in advance

[EmmanuelFlossie]

Setting a local inventory feed is very hard, because there are lots of moving parts. If you can not resolve it, contact Google directly.

To help you along below is the official guide:

1. Set up your accounts
2. Enable local inventory ads
3. Verify your About page (European countries only)
4. Create a local products feed
5. Create a local product inventory feed
6. Register and submit local feeds
7. Request inventory verification
8. Enable local in your Shopping campaigns

[ferllamazares]

Thank you again. 

I have tried to contact Google. They bounce me from one department to another. At the end, they have suggested me to open threads in help forums, like this one. 

I will try to check again all the steps. 

[YC2D2]

Hello ferllamazares,

It has been over a year and I haven't found any solution to this. I've repeated this process every quarter or so, hoping that Google has updated their system to support shopify local feed but I still get the same rejection notice.

The only solution I can think of is to specify SKU for your products and use the SKU instead of item id as the id for your local feed. Alternatively you can purchase the app to sync it automatically for you.

From what I can understand, by changing the SKU as id, it will refresh and reload the whole google ad process again so I do not wish to take the risk.

Hope you can find a solution and do share them when you can 🙂 Good luck.

[EmmanuelFlossie]

Understood, please note it takes me nearly 1 to 2 months to complete this task. I have done it several times, I get roughly 1 or 2 clients per month that need help setting it up. And it just takes a long time, even for someone who knows what they are doing 🙂

[ferllamazares]

Thank you for your update, YC2D2.

I hope we can finaly find the way to make it. 

I will keep trying

Have a nice day!

[LakesideDigital · Accepted solution]

Just wanted to let you know I had this same issue but just found a fix that worked for me.

When I made my Google Sheet for my supplement feed, I copied my product IDs into the "id" column, and they came through like this: 

shopify_us_4330371383341_35851101536420

However, when you look at the live product feed you'll notice the country code in the id is upper case.

shopify_US_4330371383341_35851101536420

Turns out the id attribute is case sensitive, which is why my ids did not match up, and why I also got the error "Offer Does Not Exist".

I did a find and replace in my Google sheet, changing all lower case country codes to upper case, then fetched the feed once more and it worked perfectly.

Hope this helps someone else struggling!

[YC2D2]

You are a genius and thank you for sharing your solution. It works. 

I hope others will benefit from this too!

[ferllamazares]

Thank you for your answer!

Unluckily, it doesn't work for me. I have made the same steps you mentioned, but I still receive the same error. 

In my case, I upload the products with the upper case country codes. For example, I send "shopify_ES_6757719113917_39963592229053". 

It is a little bit demotivating. However, I will keep trying to solve this. 

Thank you so much again. 

[LakesideDigital]

Here's a snapshot of what my feed setup looks like along with what my Google Sheets looks like.

Feed:

Google Sheet for Supplemental Feed:

Hope that helps!

Cheers,

[YC2D2]

Hi ferllamazares

Try changing the uppercase ES to lowercase es. "shopify_ES_6757719113917_39963592229053" to "shopify_es_6757719113917_39963592229053"

That should work

[ferllamazares]

Thank you so much for your help! I will try with the Google Sheets. I was submitting a CSV or TSV file.