Google Merchant Suspension Misrepresentation

[Femmetouch]

Hi Shopify Community! 🙂

We're having trouble with our Google Ads due to "Misrepresentation".

Are there any Shopify Partners who are Google Ad and Shopping Specialists who can assist with this and help us get our Google Ads up and running asap? 

We sell products for women (no adult or sexual types of products that Google is claiming we're advertising; more like hair removal devices, hair tools, fitness clothes, fitness tools, etc. lol) 

Looking to outsource someone please. These issues are a bit advanced for us to solve.

Thank you!

[Sajat]

@Femmetouch 

Can you please send the exact reason (from Google email) and the ads that you are trying to run?

It helps to diagnose the issue.

Generally, when it comes to adult products, the ads are rejected due to images.

Thanks,

Sajat

[Femmetouch]

The message/disapproval from Google word for word:

Misrepresentation

During the review you requested on Nov 21, 2023, Google found this still to be an issue. Before you request another review, make sure you meet the requirements.

Based on the information available about your business, there is reason to believe that customers are being misled on Google. Review the Misrepresentation policy and make changes to your Merchant Center and/or online store.

Make sure your Merchant Center and online store follow the following best practices / guidelines

• Provide transparency about your business identity, business model, policies and how your customers can interact with you
• Promote your online reputation by showing reviews or highlighting any badges or seals of approval
• Use a professional design for your online store that includes an SSL certificate help_outline
• Provide information in the business information settings in your Merchant Center 
• Follow SEO guidelines, improve your eligibility for seller ratings and match your product data in your Merchant Center with your online store

[Femmetouch]

The message/disapproval from Google word for word:

Misrepresentation

During the review you requested on Nov 21, 2023, Google found this still to be an issue. Before you request another review, make sure you meet the requirements.

Based on the information available about your business, there is reason to believe that customers are being misled on Google. Review the Misrepresentation policy and make changes to your Merchant Center and/or online store.

Make sure your Merchant Center and online store follow the following best practices / guidelines

• Provide transparency about your business identity, business model, policies and how your customers can interact with you
• Promote your online reputation by showing reviews or highlighting any badges or seals of approval
• Use a professional design for your online store that includes an SSL certificate help_outline
• Provide information in the business information settings in your Merchant Center help_outline
• Follow SEO guidelines, improve your eligibility for seller ratings and match your product data in your Merchant Center with your online store

[Femmetouch]

Okay, thank you. I will try get a specialist to deal with this, as I have no clue what to do.

[Femmetouch]

@EmmanuelFlossie - can you please assist?

[EmmanuelFlossie]

There could be many reasons, generally misrepresentation is related to the business and or website.

You can find the most common reasons here: https://community.shopify.com/c/Ecommerce-Marketing/Checklist-Suspended-Google-Merchant-Center-Accou...