Google misrepresentation on shopify website

[NicheFrag]

Hi!

I'm reaching out to share a frustrating experience we've been encountering with Google reviews regarding their Misrepresentation Policy. Despite multiple attempts, this is now our fifth time requesting a review, and each time, it gets rejected.

We've gone to great lengths to address any potential issues. We've endured a month-long cooldown period, invested in a new template, and even revamped our webshop policies to ensure compliance. Despite all these efforts, we're still facing rejection.

At this point, we're at a loss for what else to do. Has anyone else encountered a similar situation or have any advice on how to resolve this issue? Any insights or tips would be greatly appreciated.

our website is www.nichefragrance.nl

[Sam_ian]

Hello NicheFrag

Did you setup your website and GMC according to google merchant center documentation?

[EmmanuelFlossie]

I can't see any issues, of course this is just with a quick scan on the website, but I would say the issue is related to trust, meaning not enough reviews.

[NicheFrag]

Dont know if this could be it?

i was missing payment logo’s in the foooter.

through shopify reports i noticed a visitor “from google” was visiting the shipping policy page. Checked that page and i had some errors in the mail that was listed there. Corrected that to and asked for a review. Hope this works..

[EmmanuelFlossie]

Payment logos, used to be a requirement, then not, and then somewhat required. So It's best to add it, yes.

[NicheFrag]

SOLVED! Looks like it was the payment logo

[Sam_ian]

Hello NicheFrag,

Great to see your GMC eventually approved. I was confused what was the issue although all set up fine. finlly success!!

Do you Run facebook ads? how about your google analytics and Gads conversion tracking?everything working fine?

Thanks