FROM CACHE - en_header

Google product reviews feed not showing stars issue

Solved
sam587
New Member
3 0 0

Hi, 

To show stars on Google shopping ads, I have a problem that no one seems to be able to solve.

I tested with the .xml from Loox and Judgeme, the reviews are validated in the merchant center and ready to be used but the stars are not displayed on the ads.

After several months of contact with Google support (which refers to the developer team) they told me that the reviews fail to match with the products because the identifiers are missing. Otherwise everything else works perfectly and everything is validated. However, by checking the product feed and the review feed we find the same MPN, brand name and product url (without the variant extension). This should be sufficient.

Loox support tells me they have 1000+ customers using this method and it works. The google support tells me it never works with them. I would like to point out that Loox / Judgeme are not officially Google validated reviews aggregators and that the import method used is direct upload. I have checked with Loox support also, the xml file contains all the information.

It's been more than a year since I collected the opinions of my customers, that I make a point of ensuring a great customer service and I hope that all this was not done for nothing ...

Thank you in advance for any answers / help / advice that can be brought to me

Accepted Solution (1)

Accepted Solutions
Loox_Support
New Member
1 1 0

This is an accepted solution.

Hey Sam,

Dor from the Loox Success team here 🙂

Please note that while Loox is not yet an approved partner for the product ratings program, hundreds of merchants use Loox to manually upload their product ratings feed to Google and display their Loox reviews on Google Shopping.

Additionally, it seems the issue was occurring due to the fact that there were multiple product ratings feeds in your Google Merchant Center, which seems to have caused an issue with Google successfully "reading" them.

In any case, I'm happy that we were able to resolve this issue and you were able to integrate your Loox reviews with your Google Shopping product listings.

If any other issues come up, please feel free to reach out and our dedicated Support team will be happy to assist on the matter!

View solution in original post

Replies 5 (5)
EmmanuelFlossie
Shopify Partner
1835 124 442

Go to Google Merchant Center > Marketing > Product Reviews > and check if you have any warnings. If yes, resolve these first.

Do you have warnings?

I'm a Google Shopping Specialist and a Google Product Expert Education Award winner, a Google Ads Diamond Product Expert, and also a Google Partner.
Need Data Feed or Google Shopping support? Get in touch.
Loox_Support
New Member
1 1 0

This is an accepted solution.

Hey Sam,

Dor from the Loox Success team here 🙂

Please note that while Loox is not yet an approved partner for the product ratings program, hundreds of merchants use Loox to manually upload their product ratings feed to Google and display their Loox reviews on Google Shopping.

Additionally, it seems the issue was occurring due to the fact that there were multiple product ratings feeds in your Google Merchant Center, which seems to have caused an issue with Google successfully "reading" them.

In any case, I'm happy that we were able to resolve this issue and you were able to integrate your Loox reviews with your Google Shopping product listings.

If any other issues come up, please feel free to reach out and our dedicated Support team will be happy to assist on the matter!

JunYang
New Member
1 0 0

Hey, 

We have the same issue that using Judgeme generated XML file to manually upload our reviews to GMC and all were approved. We found it worked for 3 weeks but suddenly no reviews showing up on Shopping ads. We have been checking with Google & Judgeme forth and back and nothing works out. Just wanna know if you have figured out a reason for that?

EmmanuelFlossie
Shopify Partner
1835 124 442

1) Make sure the reviews are real.

2) That you collected the review ethically

3) Consider using a verified review partner: https://support.google.com/google-ads/answer/2375474

4) Make sure the products have product identifiers that match in the product feed, website and review feed

I'm a Google Shopping Specialist and a Google Product Expert Education Award winner, a Google Ads Diamond Product Expert, and also a Google Partner.
Need Data Feed or Google Shopping support? Get in touch.
Amagijosh
Shopify Partner
1 0 0

Did you ever find a solution for this? I have had the same exact issue as you for 5 months now.