Google Shopping displays my products for only 3 hours per day!!!

Musik
New Member
5 0 0

I've been using Google Merchant for over a year and never had any products expire. However, in March 2024, Google Merchant started showing that some of my products were expiring within 3 days. I found a solution to push data from Shopify to Google to refresh all the products so they wouldn't expire. I just changed the shipping settings from manual to automatic and then back to manual within 15 minutes. The expiring products refreshed, and everything was fine.

There were no issues until the end of May. Products were about to be expire again. I changed the shipping settings again, but this time I kept them changed for more than 1 hour. After setting them back, Google stopped showing my products in Google Shopping. Support told me to wait 24-48 hours. Yesterday, my products reappeared in Google Shopping, but only for 3 hours before disappearing again. Today, it happened again. Sometimes my products appear in Google Shopping, sometimes in the main Google Search with the field that shows products from Google Shopping, and sometimes on both pages. This all happens within 3 hours.

Everything in GMC is fine. I use free listing ads.

Can someone explain to me why this is happening?

Replies 4 (4)

shopexp
Shopify Partner
34 3 4

Hello,

If you create a support request with Google support within the application, they will help you.

Best // Shopiuzman

Shopify Partner, development, store setup, speed optimization.

Josh_Uebergang
Shopify Expert
1018 44 273

Products can expire if the feed isn't updated every 30 days.

The second main reason is the [expiration_date] field in the product attributes. If the expiration date is within 3 days of the current date, it'll expire. If you're updating your product data daily, it's okay to set short expiration dates but the products will be shown as "expiring" in your account.

Run Google Shopping ads? Get the free definitive guide to Google Shopping for Shopify (no optin required): https://www.digitaldarts.com.au/google-shopping
Musik
New Member
5 0 0

I've been using the free Google and YouTube app for almost 14 months, but I only faced the expiring product issue in March, and then again at the end of May. However, the expiration issue is not the problem right now. The problem is why Google shows my products only for 3 hours per day?

EmmanuelFlossie
Shopify Partner
3102 227 742

Most likely the reason for dropping is due to disapprovals. For example if the shipping settings where deleted due to your actions, then the products will be disapproved due to no shipping details.

I am guessing you are using the google and youtube app, this is honestly not a great solution.

Depending on the data feed solution you are using, you may want to change to something else, for my clients I use: https://apps.shopify.com/multiple-google-shopping-feeds

Get in touch with Emmanuel: a Google Shopping Specialist, Google Ads Diamond Product Expert, and also a a Google Product Expert Education 2021 & Tailwind 2023 Award winner.
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