Google Shopping Feed and problems with IP geolocation causing mismatch in price

[lucafont]

Hi everyone,

I hope you are doing well 🙂

Super quick: I'm having a problem with Google Merchant Center where the prices on our feed don't match with what Google sees on the product page.

We have 135 $ on a product for the United States, but Google scans the website from a different location and Shopify shows a different price – 79 € for example.

How can we fix this?

Is there a way to append to the URL a way to force Google to pre-load products for the US market, for example?

Thanks for your time,

/L

[Ignelis]

Hi, @lucafont !

It sounds like you're experiencing a common issue with Google Merchant Center. To resolve this, you can try the following steps:

1. Make sure that the currency on your website and your feed matches. In your case, it seems like the prices are in USD on your feed and EUR on your website, which is causing the discrepancy. Make sure that the currency is consistent across both.

2. Check your feed to ensure that the correct country is being targeted. You can specify the country in your feed, which will ensure that Google is looking at the correct version of your website.

3. Use the "content language" attribute in your feed to indicate the language of your website content. This can help Google better understand the context of your website and products.

4. Consider setting up a separate feed for each country you're targeting. This will help ensure that the correct prices are being displayed to customers in each location.

Regarding your question about appending the URL, unfortunately, there isn't a way to force Google to pre-load products for a specific market by modifying the URL. However, following the steps above should help resolve the issue.

I hope this helps! Let me know if you have any further questions.

[lucafont]

Hi,

First of all, thanks for the answer. But that's not the problem.

I'm having a precise problem with the IP geolocation causing problems.

The prices on the website are correct and also the currency; we have different prices/currencies for different countries.

/L

[Salil1]

Try adding `&currency=USD` to the url that you are submitting to Google. Our app does this by default. But you can try this and get your products approved without even using our app.

[lucafont]

Hey Salil!

I hope you are doing well.

Yes, that's what I was trying to understand 🙂

Anyway, we are using a third party app to sync our products with Google Merchant Center, so I will probably have to do something there. (the native integration lacks too many features for us)

I guess.

Thanks,

/L

[Ignelis · Accepted solution]

Hi there!

If you're using a third-party app to sync your products with Google Merchant Center, you may want to check if there are any settings in the app that you can adjust to ensure that the correct prices are being displayed. Some apps may allow you to specify the country, language, and currency for your feed, which can help ensure that the correct prices are being displayed.

If you're unable to adjust the settings in the app, you may want to reach out to the app's support team for further assistance.

I hope this helps! Let me know if you have any other questions.

[lucafont]

Yes, I think this is the way to go.

Let's see what we can do. Thanks and have a great day.

[EmmanuelFlossie]

There are two things that you should check and ensure it works.

Append &currency=USD to all URLs, as you indicated you are using Google Channel, you can use feed rules to add that value. Reference: https://support.google.com/merchants/answer/7450276?hl=en

The second area you need to check is the structured data, make sure that this is showing the correct price, and that the SKU values match between the site and the data feed product id.

You can test by using: https://search.google.com/test/rich-results

Yes you are right that the google channel does not have many features. Personally for my clients I use: https://apps.shopify.com/multiple-google-shopping-feeds

Which by default will append the currency parameter to the URL. And has a lot of abilities to edit data / collect data.