Google shopping suspension

[yovel]

Hi 

i know maybe it will sounds stupid 

but there is a must from google view that make me must have the in stock text(this is the only thing i can think off why my site still in suspension mode,the product showing in stock on the google shopping feed just nothing is mentioned on the site and i dont have quantity for the product like if the customer want to buy 1-2-3 or more from the same products)

ty

[EmmanuelFlossie]

There could be many reasons, I recommend having a look at the following policies:

• https://support.google.com/merchants/answer/7052112?hl=en
• https://support.google.com/merchants/answer/6363310?hl=en
• https://support.google.com/merchants/answer/4752265?hl=en
• https://support.google.com/merchants/answer/6149970?hl=en

The most common issues are:

• Not adding full contact details page linked from the footer (email, phone number, address, contact form): https://support.google.com/merchants/answer/6363310?hl=en
• Not having a valid checkout: https://support.google.com/merchants/answer/9158778?hl=en
• Not having returns and refund, delivery, privacy policy and terms of service pages
• Selling products that are not allowed: https://support.google.com/merchants/answer/6150006
• Selling products that are not stocked: https://support.google.com/merchants/answer/6150127#:~:text=Unavailable%20promotions
• Not adding any added content, and simply copy-pasting other sites
• Having multiple websites in the same niche
• Not being honest with what you sell or how you portray the business
• Having a low trust factor or no track record of order fullfilment

You can ask Google for specific examples of policy violation. To do so ask here and check the box, I need more info : https://support.google.com/merchants/contact/suspended

Hope this helps.

[yovel]

But am I must have the in stock on the product page?(via google policies)

[EmmanuelFlossie]

correct

[Brendonl]

Stop making new ad accounts and you won't get shut down. Fix what is wrong on your site or in your feed... based on Google's POV/opinion and you can advertise again. Making new ad accounts will just keep getting shut down.

[yovel]

Who said im opening new accounts?

i hope this time with adding the in stock text somehow will open the ad account cause for real i tried to make every stuff online which was offering

[yovel]

Buy the way there is a chance since my store speed is really low google want to reactivate the account?

(in google speed test its 10 for mobile and 42 for desktop)

[EmmanuelFlossie]

If a site loads under 10 seconds then this is not a reason for suspension.

For optimization purposes, I recommend improving the speed to have it at 3 seconds or lower.

[yovel]

Unucceptable business policy 

what they want for real?

i have the whole data on  my site 

[EmmanuelFlossie]

The issue is that most merchants do not know all requirements. Hence why the common logic is. I have added everything to the site, I should be approved.

While in fact due to the large scope of Google's policies, the issue is that the merchant has not read all policies (understandably due to its size)

My advice, take the time to read all policies.

[yovel]

I really think its something else

maybe about the structure of the details 

[yovel]

One more question is if this situation is different 

Do you know (pls clarify it on the answer or other people will give "think" vs "certain?"

Ok my footer is with the plus(meaning the things like policies arent on "open mind") vs the other image from another random site which his links is "discoverable"

So my question is if there is a must from google to have those links open on my mobile or In general?

ty

[peiecelol]

Not much help to you at the moment but I can attest that Articulate are working on this.

Onevanilla