Solved

Google Switching Site Pages to Soft 404

EricIronWill
Tourist
9 1 7

Recently, Google began switching many of my core pages that previously performed well in search results into Soft 404's. As a result, my core pages are no longer available in organic Google search results. Here is one of the pages they've converted into a Soft 404: https://ironwilloutfitters.com/products/footers

 

EricIronWill_1-1656608620255.png

 

When testing how the pages are rendered with the Googlebot, the render is something I'm completely unfamiliar with (screenshot below). 

 

EricIronWill_2-1656608984312.png

 

Does anyone know what's happening here? Is my site hacked? Here is the code that Google is rendering:

 

<!DOCTYPE html>
<html data-adblockkey="MFwwDQYJKoZIhvcNAQEBBQADSwAwSAJBANDrp2lz7AOmADaN8tA50LsWcjLFyQFcb/P2Txc58oYOeILb3vBw7J6f4pamkAQVSQuqYsKx3YzdUHCvbVZvFUsCAwEAAQ==_O8Wb1wpKui1ZXxloK5mvBHs2d/HWFXE4GaJpxS1ADGuf3PAQ2I8Rc4Y6u2L/yVDmKU0LAVnAkmV2XLJKHS2mFw=="><head><meta name="viewport" content="width=device-width, initial-scale=1" /><link rel="preconnect" href="https://www.google.com" crossorigin="" /><link rel="dns-prefetch" href="https://parking.bodiscdn.com" crossorigin="" /><title>Asaplabs.io</title><meta name="description" content="See relevant content for Asaplabs.io" /></head><body><div id="target" style="opacity: 1;"><style>
@media only screen and (max-width: 600px) {
.hidden-xs {
opacity: 0;
}
}
html {
background: linear-gradient(180deg, #edf7fe 0%, white 95%, white 100%);
height: 100%;
}
body {
letter-spacing: 1.2px;
color:rgb(10, 31, 64);
text-align: center;
min-height: 90%;
flex-direction: column;
justify-content: center;
display: flex;
font-family: Arial, sans-serif;
}
* {
-webkit-font-smoothing: antialiased;
-moz-osx-font-smoothing: grayscale;
}
</style>
<div id="domainDisabled">
<div data-nosnippet="" style="font-size: 2em;font-weight:bold">No sponsors</div><span data-nosnippet="">ww82.asaplabs.io currently does not have any sponsors for you.</span>
</div></div><script>window.park = "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";</script><script src="/js/parking.2.91.3.js"></script><script type="text/javascript" src="https://www.google.com/adsense/domains/caf.js"></script></body></html>

 

EricIronWill_3-1656609227257.pngEricIronWill_4-1656609259837.png

EricIronWill_5-1656609311576.png

 

Accepted Solution (1)
EricIronWill
Tourist
9 1 7

This is an accepted solution.

@Nick_Hartnack @Igorb86 Turns out one of our apps was hacked and serving this code. I forget the exact name, and it looks like it's no longer available in the Shopify App Store, but the name was something to do with "Custom JS." I found this by going through each of my apps until I found a hint that this was the app causing it. I noticed this app had mention of asaplabs.io. After deleting this app, all the code was removed. Alternatively, to find the app, you should be able to reach out to Shopify and ask them to search the code of the apps on your store for asaplabs.io. This solution has worked for others, but Shopify never got back to my repeated attempts to ask them to do this. After finding and removing the app, I was able to submit the fixes back to Google Search Console to get us back up on Google. 

 

Here is the forum post I found from @EmmanuelFlossie that led me to finding the resolution, so HUGE thanks to him! https://community.shopify.com/c/shopify-apps/warning-gmc-suspensions-due-to-malicious-software-asapl...

View solution in original post

Replies 6 (6)

HengamMarketing
Shopify Partner
5 0 0

Hey,
The general solution is always looking for Redirect errors as soft 404s are because of redirects most of the time.
Are you using any hosting or CDN service other than Shopify? I can see Asaplabs.io and another CDN in your code. It may be because of that. 
That's all I could figure out. Let me know whether you've found a solution yet.

Hengam team,
https://apps.shopify.com/partners/hengam
EricIronWill
Tourist
9 1 7

@HengamMarketing Thank you for the reply and for looking at our site. We do have a couple apps that are likely adding CDN to our code. That said, I'm not familiar with Asaplabs.io and think that is likely in there maliciously. Do you have any ideas as to how to discover what app, or otherwise, might be delivering that code to the site? 

Igorb86
Tourist
3 0 0

I have the same problem as you...

I can't find the reason why, and i'm interested about this question too.

My website is:
https://camelotlinen.com/

and we have the same redirect

Nick_Hartnack
Tourist
7 0 6

Hey Eric, Exactly the same as us! On the 12th June Google started to record soft 404's on our site, then over a period of a month (July) 354 pages are all returning Soft 404's. We're now invisible to Google

EricIronWill
Tourist
9 1 7

This is an accepted solution.

@Nick_Hartnack @Igorb86 Turns out one of our apps was hacked and serving this code. I forget the exact name, and it looks like it's no longer available in the Shopify App Store, but the name was something to do with "Custom JS." I found this by going through each of my apps until I found a hint that this was the app causing it. I noticed this app had mention of asaplabs.io. After deleting this app, all the code was removed. Alternatively, to find the app, you should be able to reach out to Shopify and ask them to search the code of the apps on your store for asaplabs.io. This solution has worked for others, but Shopify never got back to my repeated attempts to ask them to do this. After finding and removing the app, I was able to submit the fixes back to Google Search Console to get us back up on Google. 

 

Here is the forum post I found from @EmmanuelFlossie that led me to finding the resolution, so HUGE thanks to him! https://community.shopify.com/c/shopify-apps/warning-gmc-suspensions-due-to-malicious-software-asapl...

Nick_Hartnack
Tourist
7 0 6

That's great, Yes as of this morning we are all sorted as well. It turned out to be an app called Geo Locator Pop Ups, once deleted I went back on to Google Console and my URL's all started to have green ticks against hem (phew!)
Best wishes, Nick