SEO, AdWords, affiliates, advertising, and promotions
Hi 🙂
Your help and guidance are required to solve the low conversion issue. Let me state the store insights:
Category Beauty Brands
Conversion Rate 0.51%
Only Weekend Sales
No Sales on Weekdays
Bounce Rate: <40%
Daily Visitors 300-400
Traffic Sources
Interest-based targeting traffic with Engaged Shoppers Behavior
Landing Page:
https://www.urbanbeauty.pk/collections/award-winning-cosmetics-brands
No Single Conversion From Facebook
15-16 conversions made from Instagram
Offers
We are offering Free Shipping
Price Discounts
Trust Badges are there
Sales Pop-up & Scarcity Triggers
Live chat - Facebook
Store Launch Date: 14 Days Ago
Please help to resolve the issue.
Thanks & Regards,
Solved! Go to the solution
This is an accepted solution.
Hey @ahsonmkhan,
Many stores seem to be facing the same issue - spending $$$ on paid ads to get traffic to their store - but they’re not seeing enough conversions from paid traffic.
One thing to check is that the landing page you’re directing visitors to is what they’re expecting to see when they click on your advert. For example, if you’re promoting a particular product, make sure your URL points directly to that page. Or if you’re promoting a store-wide sale, make sure you’re pointing visitors to a specific landing page for those. Additionally, it helps if your store design looks great and is easy to navigate. And that your store loads quickly. (No-one likes a slow-loading website!).
One thing you might not have considered is trying to reuse your paid traffic by retargeting visitors with a welcome greeting, promo campaign or abandoned carts campaign.
In the case of abandoned carts, you can set up a flow of messages to be triggered automatically whenever a would-be shopper leaves an item in their cart, either through web push notifications, SMS or email. For best results, it’s a good idea to combine all three channels (an omnichannel approach) - that way you have more chance of reaching people and attracting their attention. To start with, try push notifications, as these provide the cheapest way of retargeting visitors. You can then use other channels afterwards if you don’t get the results you want.
Push notifications offer the excellent advantage of being able to track abandoned carts without your subscribers having to leave their email address or phone number at checkout. This means they can capture a larger proportion of abandoned carts, compared to SMS and email. Here’s an example of how this could work:
Imagine someone visits your store by clicking on your paid advert. Once on your store website, they sign up to receive web push notifications. (This is something you can set up with an app like Firepush; it actually has all three channels in the one app and enables you to set up campaigns from a single dashboard.) So that person browses your site and adds an item to their cart before clicking away. If you’ve created a flow of automated abandoned cart campaigns, these will be triggered automatically. That person then receives an alert through their web browser which they’ll see on their phone or desktop device, perhaps with a time-limited discount code to tempt them to continue through to checkout.
This is how you can make use of your paid traffic so that it works more in your favor and actually helps visitors to become customers.
Hi!
Congratulations on the recent launch, and the good amount of traffic and conversions you've already had!
I think your website and the landing page you direct ad traffic to looks fine. One question though: how is your store different from all the other cosmetic stores out there? Cheaper prices? And/or something else? Making your unique value proposition clear to your users (on the website itself and on any marketing that you run) can only help users decide whether to purchase from you or some other alternative.
Outside of that, I'd be curious to learn more about your traffic sources, and how you communicate yourself in your marketing. First, are you only running Facebook ads? Is the Instagram traffic organic from your own Instagram posts (vs. promoted posts)? Are you doing Instagram Stories? If you're not already, one thing to think about is to do content marketing (e.g. with a blog) and improve SEO to drive more organic traffic from search engines. I haven't done much research about the cosmetics SEO landscape yet though so this isn't a strong recommendation, just something to consider.
Another interesting thing is that you've already gotten so many conversions through Instagram. Again, I'm not sure what content you're posting and how much but it seems to be working. Perhaps your audience there is targeted better, or they're more ready to purchase. Consider doubling down on your efforts here, and learning more about what kinds of posts seem to work best.
Do you have Google Analytics set up? Setting up Conversion Goals there and using links with UTM parameters can really help you learn more about which traffic channels are working best for you and thus which ones to invest more in.
Hi 🙂
Thank you for your valuable feedback.
We are offering free shipping and discounted prices which nobody else is giving at the moment.
Traffic is being generated from Instagram ads and we have short-listed 4-5 interests e.g. L'Oreal, Maybelline, Rimmel & Revlon and narrowed them down with Engaged Shoppers Behavior. I am not sure if this is the right way but this works over the weekend at Instagram but no success at Facebook.
yes, Google Analytics is installed on showing a 40% bounce rate and goes down to 37% over the weekends.
For SEO we are using FavSEO for optimizing SEO.
Please do mention if we are missing anything in terms of targeting. we doubt about the interest targeting as the conversions are bit more expensive.
Thanks,
Thank you for the details! Good to know that you're running Instagram ads, and that they feel expensive.
First question: are you only selling your products on your Shopify store, or do you have sales and customers from other sources?
The reason I ask is that I'd recommend young businesses to avoid relying on paid ads to drive traffic. Paid ads are expensive: think about all the other larger companies and brands that you're competing with for ad space! They have a much larger budget. A young business is also less likely to have their brand and messaging figured out, so traffic from ads are even less likely to convert. Making content so that you get organic traffic will take more work in the short term, but it's a great investment over the long term as those pieces of content keep bringing in new visitors for free.
A general principle I have is to learn from the data that you already have what works and what doesn't. Did the customers that bought from you reach out to you at all, which might reveal what they care about? What content in your Instagram ad do you think convinced them to click through and ultimately buy?
I'd recommend thinking more about three things:
Marketing success is all about experimenting with different ways of communicating with your audience, and doubling-down on what works best.
Hope that helps!
Thank you sir for your quality feedback and time. These are indeed very valuable suggestions and we would definitely implement these to achieve quality results 🙂
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This is an accepted solution.
Hey @ahsonmkhan,
Many stores seem to be facing the same issue - spending $$$ on paid ads to get traffic to their store - but they’re not seeing enough conversions from paid traffic.
One thing to check is that the landing page you’re directing visitors to is what they’re expecting to see when they click on your advert. For example, if you’re promoting a particular product, make sure your URL points directly to that page. Or if you’re promoting a store-wide sale, make sure you’re pointing visitors to a specific landing page for those. Additionally, it helps if your store design looks great and is easy to navigate. And that your store loads quickly. (No-one likes a slow-loading website!).
One thing you might not have considered is trying to reuse your paid traffic by retargeting visitors with a welcome greeting, promo campaign or abandoned carts campaign.
In the case of abandoned carts, you can set up a flow of messages to be triggered automatically whenever a would-be shopper leaves an item in their cart, either through web push notifications, SMS or email. For best results, it’s a good idea to combine all three channels (an omnichannel approach) - that way you have more chance of reaching people and attracting their attention. To start with, try push notifications, as these provide the cheapest way of retargeting visitors. You can then use other channels afterwards if you don’t get the results you want.
Push notifications offer the excellent advantage of being able to track abandoned carts without your subscribers having to leave their email address or phone number at checkout. This means they can capture a larger proportion of abandoned carts, compared to SMS and email. Here’s an example of how this could work:
Imagine someone visits your store by clicking on your paid advert. Once on your store website, they sign up to receive web push notifications. (This is something you can set up with an app like Firepush; it actually has all three channels in the one app and enables you to set up campaigns from a single dashboard.) So that person browses your site and adds an item to their cart before clicking away. If you’ve created a flow of automated abandoned cart campaigns, these will be triggered automatically. That person then receives an alert through their web browser which they’ll see on their phone or desktop device, perhaps with a time-limited discount code to tempt them to continue through to checkout.
This is how you can make use of your paid traffic so that it works more in your favor and actually helps visitors to become customers.
I'd recommend looking into CRO aspect of your website.
Basically, the idea is that you may increase conversions if you improve User Experience and Conversion Optimization of your pages.
So instead of approaching this issue from the targeting perspective, you can look into converting more people who get to your website overall!
Hi @ahsonmkhan
Some words about marketing automation in your digital strategy:
It allows you to generate traffic and additional sales without wasting the time of marketing teams. Marketing automation is also possible on the format of Web Push Notifications by Adrenalead !
Here are 4 web push notification campaigns to automate to maximize your conversions:
1. The automatic "Welcome Push" notification
Just like the welcome email that you can set up when your users subscribe to your newsletter, you have the possibility to create a Welcome Push!
In this type of automatic notification, we generally advise our advertisers to make these Internet users come back. For example, propose an exclusive welcome offer highlighting a promotional code or dedicated offer.
Otherwise, you can simply advise him to visit a specific page presenting your most popular offers of the moment.
2.Automatically restart your "Cart Abandonments" by push notification
There are several reasons for cart abandonement! The first cause of basket abandonment is due to too high delivery costs. Secondly, some Internet users just want to know the total price to pay and want to take some time to think about it before buying.
This automatic notification is also simple to integrate and offers many benefits. Indeed, when an Internet user abandons his purchase before the validation of his basket and is subscribed to your notifications, you have the possibility to send him a basket reminder to help him finalize his online purchase.
For example, when you know that shipping costs can be a major obstacle to purchase, you can create a coupon code that will offer the shipping costs to this Internet user. Sometimes, it is more interesting to sell a product by paying the delivery costs, rather than not selling it at all.
If you do not wish to generate a promo code, it is entirely possible to create a notification that reminds the user that he has items in his basket. Then to incite him to finalize his purchase.
3.Automatic Thank You Notification
Just like the thank you email, you can automatically send a web notification to your buyers! This offers many benefits:
First of all, this notification will reassure the buyer that his purchase has been confirmed. Secondly, it will allow you to thank him/her for placing an order with you. Finally, you can tell him that he can benefit from a voucher for a future order for example!
4.Web Push Notification to request a customers' reviews
What if you created a scenario in which, a few days after a purchase, the Internet user receives a notification asking for an opinion on his last purchase?
For some years now, companies, products, after-sales service... have been noted. Generally represented under a rating from 0 to 5 stars, 88% of buyers consult customer reviews before ordering. And make no mistake, it is not necessary to have 100% positive opinions! Of course, the average must be good for you to have a better chance of converting. But what matters most is the number of reviews you receive! Moreover, if you take the time to respond to negative reviews in order to provide a concrete answer to buyers, you will reassure potential buyers about your honesty and after-sales service.
So, by scheduling an automatic notification sending to request a customer review, you will increase the number of reviews received about your company, which will gradually make it more popular!
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