I hope to be provided with some assistance in order to create my first FB Ad:
"A problem with Facebook prevented your activity from being published. Try to republish in a few minutes."
I've updated all my emails, verification etc. But idk where went wrong...
Thanks a lot experts 🙂
Hello. any shopify admin/ experts?
"To create ads, add valid payment details to the Facebook ad account you connected."
I've updated my payment details but it didn't work... Any assistance please?
Got the same when using shopify app to try start an ad campaign. Went to my business facebook page (one linked with my shopify account) and was able to create an ad campaign straight away. Something needs to be fixed as it would be handy to stay within shopify to get all of the metrics.
Basically, we need to set properly the Facebook and Instagram shops correctly to fix this error. I opened a ticket to the support and they sent me a manual on how to check if everything is ok and fix it if not.
Did you resolve the issue about the message "A problem with Facebook prevented your activity from being published. Try to republish in a few minutes"?
When you say you went direct to Facebook buisness page to do the Ad directly there do you mean via the link on Shopify>Marketing>Create Campaign
On facebook itself?
Having the same issue...everything is verified, pixel installed, test events are registered on facebok (I can see when I click different things on my website that it's recording activity), but I can not create a retargeting add in Shopify Campaigns.
Did anyone find a solution. I can see a lot of people asking about the same thing.
Im frustrated with my "A problem with Facebook prevented your activity from being published. Try to republish in a few minutes." Ive tried to see that everything is correct in my business manager... It's difficult to understand when it doesnt say why Facebook prevented the ad...
This article FINALLY worked for me I was struggling with this for a week:
For my store, to fix this I had to configure events for the tracking pixel in the Business Manager
Make sure you select the correct tracking pixel. I had two.
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