Help with facebook question!

Matthias_Solbe1
New Member
16 0 0

Hello, does anyone know why I cant add either my website or email adress into my facebook page? I have tried it all even without the "https://"

I have added my store domain in facebook settings. But I can not add it onto my FB page. Anyone?

 

Here's a picture:
https://prnt.sc/jp91l3

 

Thanks a lot guys!! Appreciate it.

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Katy
Shopify Staff
Shopify Staff
771 43 170

Hey, Matthias!

Katy here from Shopify. Thanks for posting. ?

I've taken a look into this and it appears that in cases, Facebook can block certain sites based on their own community standards. However, that sometimes this can happen erroneously. 

They have a debug tool here which explains this a little further

If you would like their own team to assess this, they have a form which you can submit here

This is based on the own information that I have found, howeevr perhaps some of our other community members may be able to chime in with their own experience. 

I hope this helps!

Katy
 

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Matthias_Solbe1
New Member
16 0 0

Hi Katy,

Thank you for your response. I have already added my website here's a picture:

http://prntscr.com/jpkxu8

Should not that fix it? I mean shouldnt that be enough for me to enter my website on my page without any problems? Also whenever I submit something to facebook I NEVER get a answer :/ I dont know if they have a lot of stuff to do, but I firsted submitted through their website that I had problems like 2 or 3 weeks ago and still no answer :(

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