Ecommerce Marketing

Matthias_Solbe1 · ‎06-01-2018

Hello, does anyone know why I cant add either my website or email adress into my facebook page? I have tried it all even without the "https://"

I have added my store domain in facebook settings. But I can not add it onto my FB page. Anyone?

Here's a picture:
https://prnt.sc/jp91l3

Thanks a lot guys!! Appreciate it.

Katy · ‎06-01-2018

Hey, Matthias!

Katy here from Shopify. Thanks for posting. ?

I've taken a look into this and it appears that in cases, Facebook can block certain sites based on their own community standards. However, that sometimes this can happen erroneously.

They have a debug tool here which explains this a little further.

If you would like their own team to assess this, they have a form which you can submit here.

This is based on the own information that I have found, howeevr perhaps some of our other community members may be able to chime in with their own experience.

I hope this helps!

Katy

Please note: This account is no longer regularly monitored.
- If you need assistance please do start a new topic (referencing an older topic/post if you find this helpful).
- Thank you for your understanding. We hope you enjoy exploring the Community.
- To learn more visit the Shopify Help Center or the Shopify Blog.

Matthias_Solbe1 · ‎06-01-2018

Hi Katy,

Thank you for your response. I have already added my website here's a picture:

http://prntscr.com/jpkxu8

Should not that fix it? I mean shouldnt that be enough for me to enter my website on my page without any problems? Also whenever I submit something to facebook I NEVER get a answer 😕 I dont know if they have a lot of stuff to do, but I firsted submitted through their website that I had problems like 2 or 3 weeks ago and still no answer 😞