How can I fix a value and currency missing error on my store?

[Barney88]

Dear friends, 

I would be very grateful to anyone who can assist me fix a value and currency missing error on my store.

Looking forward 

Barney

[PageFly-Richard]

The “Missing value and currency” error often occurs when the Meta pixel is not properly installed or configured on your Shopify store. You can try each of these methods above to fix it:

1. Check your pixel installation: Make sure that the meta pixel is installed correctly on your Shopify store. Check for any errors or missing code in the pixel installation.
2. Verify your pixel configuration: Verify that the pixel is configured correctly. Make sure that the pixel is set to fire on the correct pages (e.g. the “thank you” page) and that the correct parameters are being passed (e.g. purchase value, currency, etc.).
3. Check your theme’s liquid code: Make sure that your theme’s liquid code is not blocking the pixel from firing. Some themes may have built-in security measures that prevent certain scripts from running.
4. Check your app settings: Verify that any apps used on your Shopify store are not hindering the pixel from firing, as some apps may have settings that influence the pixel’s functionality.

If all above steps didn’t work, you can reach out to Shopify support for further assistance. Feel free to ask me if you have any questions.
Good luck and have a nice day!

Best regards,
Richard | PageFly

[Barney88]

I appreciate your assistance so much. However, I do not have a developer
any more and I personally have no technical skills in this area.
Would you be able to assist further please?

Best regards.

[PageFly-Richard]

Hi @Barney88,

You can contact the Shopify support team to check this issue on your store. 

Have a nice day!

Best regards,
Richard | PageFly