How can I fix 'Missing product data' error in Google Content API feed?

Andudova
Excursionist
17 2 7

I provide a Content API product feed to Google using the Google sales channel in Shopify.

 

A few days ago my account was suspended. On the merchant centre overview page I have the error "Shopping ads status: Missing product data". When I click on Fix Issues I see an additional warning next to products "Product data disapproved"

 

I've had a number of conversations with Google support but they just refer me to their shopping policies document, no-one can tell me what the problem with the data actually is.
 
Is there some way that I can troubleshoot the content API feed without Google support e.g are there logs I can look at or has someone assembled a list of common mistakes and solutions?
 
 
 
 
Reply 1 (1)

EmmanuelFlossie
Shopify Partner
3068 226 734

The only way to resolve suspension issues is by checking all policies and ensuring you comply. Google will not give you specifics.

 

Here is my list: https://community.shopify.com/c/Ecommerce-Marketing/Checklist-Suspended-Google-Merchant-Center-Accou...

 

And I recommend reading: 

Get in touch with Emmanuel: a Google Shopping Specialist, Google Ads Diamond Product Expert, and also a a Google Product Expert Education 2021 & Tailwind 2023 Award winner.
Need Google Merchant Center or Google Shopping support?.