Solved

How can I link Facebook and Instagram to my sales channel?

Versatility1
Tourist
5 0 1

How do connect facebook & Instagram to Shopify. my sakes channel act like it dont want to work i keep getting a error message

Accepted Solution (1)

flareAI
Shopify Partner
2405 223 538

This is an accepted solution.

Hello @Versatility1,


I am Gina from flareAI app. Hope you are having a good day.


To connect your Facebook and Instagram accounts to Shopify, you can follow these steps:


1. Log in to your Shopify account and navigate to the "Sales Channels" section.
2. Click on "Add sales channel" and select "Facebook" or "Instagram" from the list of available options.
3. Follow the prompts to connect your Facebook or Instagram account to Shopify. You may be prompted to log in to your Facebook or Instagram account and grant Shopify access to your account.
4. Once you have connected your accounts, you can set up your Facebook or Instagram store by adding products, creating collections, and customizing your storefront.

 

You can refer to these guides for more information.

 

How to connect Shopify with Facebook and Instagram

Setting up Facebook and Instagram by Meta


If you are encountering an error message, there could be several reasons for this. Some common issues include:


1. Incorrect login credentials
Make sure you are entering the correct username and password for your Facebook or Instagram account.

2. Insufficient permissions
Shopify may need additional permissions to access certain features or functionality on your Facebook or Instagram account. Check to see if there are any requests for additional permissions in your Facebook or Instagram settings.

3. Technical issues
There could be technical issues with the Shopify platform or with the Facebook or Instagram APIs that are causing the error message. In this case, you may need to reach out to Shopify support for assistance.


If you continue to experience issues, I would recommend reaching out to Shopify support for help troubleshooting the problem.


Let me know if you have any questions.


Gina

flareAI : Get Sales from Google Search, on Autopilot
$10+ billion in eCommerce on Google Search, every day. Find out how much you are missing

View solution in original post

Replies 2 (2)

PageFly-Richard
Shopify Partner
4288 973 1627

Hi @Versatility1,

 

This is Richard from PageFly - Shopify Page Builder App

 

Before you start using Facebook & Instagram by Meta, you need to set up a Facebook Business Manager that's connected to both your business's Facebook Page and an ad account that has an admin role for the Business Manager. 

 

To connect Facebook & Instagram to Shopify, first you need to install these apps, please follow the below steps:

  1. Go to Shopify admin, click Settings > Apps and sales channels.
  2. Click on the “Shopify App Store” button and then search for Facebook or Instagram. Click on Add app
  3. Follow next the required steps to add your accounts
  4. Connect the Facebook assets that are required to set up the features that you want. Accept the terms and conditions.
  5. Click Finish setup. 

Note: If you receive a notice that your store isn’t eligible for a sales channel, click “You can’t add this channel” to learn why.

 

You can read this guide for the setup process: https://help.shopify.com/en/manual/online-sales-channels/facebook-instagram-by-meta/setup

 

Feel free to ask me if you have any questions. 

 

Good luck and have a nice day!

 

Best regards,

Richard | PageFly 

 

Please let me know if it works by giving it a Like or marking it as a solution!


PageFly - #1 Page Builder for Shopify merchants.


All features are available from Free plan. Live Chat Support is available 24/7.

flareAI
Shopify Partner
2405 223 538

This is an accepted solution.

Hello @Versatility1,


I am Gina from flareAI app. Hope you are having a good day.


To connect your Facebook and Instagram accounts to Shopify, you can follow these steps:


1. Log in to your Shopify account and navigate to the "Sales Channels" section.
2. Click on "Add sales channel" and select "Facebook" or "Instagram" from the list of available options.
3. Follow the prompts to connect your Facebook or Instagram account to Shopify. You may be prompted to log in to your Facebook or Instagram account and grant Shopify access to your account.
4. Once you have connected your accounts, you can set up your Facebook or Instagram store by adding products, creating collections, and customizing your storefront.

 

You can refer to these guides for more information.

 

How to connect Shopify with Facebook and Instagram

Setting up Facebook and Instagram by Meta


If you are encountering an error message, there could be several reasons for this. Some common issues include:


1. Incorrect login credentials
Make sure you are entering the correct username and password for your Facebook or Instagram account.

2. Insufficient permissions
Shopify may need additional permissions to access certain features or functionality on your Facebook or Instagram account. Check to see if there are any requests for additional permissions in your Facebook or Instagram settings.

3. Technical issues
There could be technical issues with the Shopify platform or with the Facebook or Instagram APIs that are causing the error message. In this case, you may need to reach out to Shopify support for assistance.


If you continue to experience issues, I would recommend reaching out to Shopify support for help troubleshooting the problem.


Let me know if you have any questions.


Gina

flareAI : Get Sales from Google Search, on Autopilot
$10+ billion in eCommerce on Google Search, every day. Find out how much you are missing