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How can I reach live customer support at Shopify after a TikTok ad issue?

ShopConfident
Tourist
3 0 0

Shopify has made it extremely difficult to interact with a LIVE person!! Their support email disabled and every embedded link loops you to a help center which is nothing but an overwhelming amount of videos and more links! 

I setup a TikTok ad via Shopify marketing, within 3 hours, TikTok never ran the Ad, invoice my account it’s daily maximum $50 and paused the ad stating to add more funds! 

Absolutely not! I want my $50 back - 

DO NOT RUN TIK TOK ADS THEY ARE A SCAM!!

 

How do I talk with a HUMAN at Shopify?!

Accepted Solution (1)

AnnaRewinska
Shopify Partner
8 1 1

This is an accepted solution.

Hey! Oh gosh, I'm really sorry to hear about your experience! I work with ecommerce stores every day, helping them grow with Meta, TikTok, Google Ads and Email Marketing and one thing I can say on this problem, is that if you are looking to run ad campaigns on social media for your store, you should do that through the ads managers on TikTok or Meta, not a third party app. 

 

Social media platforms release regular updates and some of the third party apps do not keep up. 

 

I think you have only 2 options here:

- speak to support via chat (the guys at Shopify or very good a replying and personally I had a very good experience with their customer service)

- as Soleseriouss said - Tweet their accounts - mainly the Shopify support one, here's the link - https://twitter.com/ShopifySupport 

 

Good luck! I hope you'll get this resolved! 

Anna Rewinska • Growing Ecom Brands with Paid Ads and Email Marketing • Founder of Blue Drop Studio

View solution in original post

Replies 3 (3)

soleseriouss
Trailblazer
316 10 38

If got nothing on email, try to tweet about the same. may be you will get the solution.

Online Sneaker Store - Soleseriouss

AnnaRewinska
Shopify Partner
8 1 1

This is an accepted solution.

Hey! Oh gosh, I'm really sorry to hear about your experience! I work with ecommerce stores every day, helping them grow with Meta, TikTok, Google Ads and Email Marketing and one thing I can say on this problem, is that if you are looking to run ad campaigns on social media for your store, you should do that through the ads managers on TikTok or Meta, not a third party app. 

 

Social media platforms release regular updates and some of the third party apps do not keep up. 

 

I think you have only 2 options here:

- speak to support via chat (the guys at Shopify or very good a replying and personally I had a very good experience with their customer service)

- as Soleseriouss said - Tweet their accounts - mainly the Shopify support one, here's the link - https://twitter.com/ShopifySupport 

 

Good luck! I hope you'll get this resolved! 

Anna Rewinska • Growing Ecom Brands with Paid Ads and Email Marketing • Founder of Blue Drop Studio

OneMobile
Shopify Partner
149 15 30

Hi @ShopConfident 

If you want to talk to a real human staff from Shopify, I recommend you use the live chat channel instead of email. 

  1. Visit the Shopify contact page > Click Contact support
  2. Choose the topic you need help > Choose Chat with us.

By the way, I think your email got missed if you emailed them via support@shopify.com. In your case, perhaps you might want to try emailing them at billing-support@shopify.com instead.

 

Or, if you want, you can contact Shopify staff via phone. Just follow the same steps above, but choose Request a callback instead.

 

And in case you need it, here are the phone numbers of Shopify staff you can try based on your country:

  • United States: 1-888-746-7439
  • United Kingdom: 0800-808-5233
  • New Zealand: 07-788-6026
  • Australia: 03-8400-4750
  • India: 000-800-100-5786
  • Malaysia: 1800-80-6678
  • Indonesia: 007-803-651-0008
  • Singapore: 800-181-1121

I hope that this helps!

If you find my answer helpful, please hit the Like button or Mark as solution to show me some encouragement.
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