How can I reactivate my store after missing a bill?

How can I reactivate my store after missing a bill?

FrizaHome
Visitor
1 0 0

I missed a bill and now my store is inactive but I want reactive it by paying it. It’s only been two days, is it too late? Also I cannot log into my Shopify store as a admin at all. 

Reply 1 (1)

Blair
Shopify Staff
2050 268 242

Hi @FrizaHome,

 

Thank you for reaching out to the Community. I'm happy to provide some assistance with this request, to ensure it gets resolved. 

 

If you've missed a payment, you can head over to our Log In Page to settle that balance. Once logged into your shop, you will be presented with the option to make those payments and reactivate the shop. 

 

If however, you don't see the option to make those payments, you will want to connect with us directlyThis will allow for our advisor team to take a closer look as we don't have access to any account specific information through the Community. 

 

Please let me know if you have any other questions or concerns. 

Blair | Shopify 
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