How can I receive my Facebook ad credit after setting up a new account?

cédric90
Tourist
7 0 1

I created a shopify account about 16 days ago and I was eligible for a $400 facebook ad credit. I followed all the steps and created my site, chose a plan and was billed, but I still have not received any $400 ad credit from you. I would like to receive it as soon as possible please !!! My store is tryspinease.com

 

Replies 7 (7)

Maz
Shopify Staff
1211 129 184

 

Hey @cédric90!

 

Happy to help you figure this one out, and thanks for posting your question.

 

In order to be eligible to receive the Facebook Ad Credit, there are a couple of requirements that need to be completed, can you confirm if you have done everything on this list below for me? Thanks!

 

 

  1. Click on the targeted Facebook and Instagram advertising campaign.
  2. Sign up with Shopify on shopify.com/facebook-credit or shopify.ca/facebook-credit
  3. Set up the Facebook Channel and connected all Facebook accounts - personal Facebook account, Facebook Business Manager, Facebook Business page and Facebook Ad account.
  4. Selected a plan and make your first Shopify Account fee payment.

 

What should happen on the Facebook landing page if all above steps have been completed?

 

The Facebook landing page will prompt you to log in, which will identify if you are a new or existing Facebook advertiser.

 

  • New Advertisers: Will receive a prompt to connect with a Facebook Marketing Expert, the Marketing Experts will guide you through the onboarding process. Once you have an Ad Account ready to receive the $400 Ad Credit, the Marketing Expert will release that credit directly into your account.
  • Existing Advertisers: Will see a drop-down menu listing all advertising accounts associated with your profile. You can choose which account to redeem the ad credits into. If that ad account is eligible, the ad credits will immediately appear in your account.

If you have checked out all the above-mentioned information, and you are still not seeing your Ad Credits, the next step would be to (A). Reach out to your marketing Expert if you're a new advertiser or (B). For existing advertisers, please refer to Facebook’s Ad Credit support center here at this link.

 

As we are on the topic of Facebook Ads, here is a great blog post called: Marketing in Shopify: Grow Your Business With Facebook and Google ... which you might find helpful! If you have any questions, let me know!

 

 

 

Maz | Social Care @ Shopify 
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Usman798677
Tourist
4 0 1

We still can get Facebook ad credit?

BecUse I see the link is not working any more 

Maz
Shopify Staff
1211 129 184

Hey @Usman798677!

 

Thanks for commenting on this thread!

 

Regrettably, this promotion has ended as of February 1st 2022 this is why the links are no longer active.

 

Please let me know if you have any other questions!

Maz | Social Care @ Shopify 
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 - To learn more visit the Shopify Help Center or the Shopify Blog

Usman798677
Tourist
4 0 1

But I see there are some people who are selling these credits 

Maz
Shopify Staff
1211 129 184

Hey @Usman798677!

 

Thank you for your response. 

 

Can you please elaborate what you mean by some people are selling these credits? I am not sure if I quite understand the context here, thanks!

Maz | Social Care @ Shopify 
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 - To learn more visit the Shopify Help Center or the Shopify Blog

sonja44son
Tourist
5 0 2

hello maz is there any other offers coming soon for facebook ad credit ?? 

Maz
Shopify Staff
1211 129 184

Hey @sonja44son!

 

Thanks for connecting with us here! 

 

Regrettably, this offer has now expired as of February 1st 2022, and currently we have no other promotions with Facebook for credits at this time.  I did however have a look through Facebook's help center for you to see if they have any offers. You might be able to claim some credits through periodic in-product promotions or through facebookmail.com as mentioned in their help guide here.

 

By the way, are you a new seller or have you been selling a while now? I'd love to chat more about your business and goals! I hope that help helps!

Maz | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog