How can I successfully close my account?

[Anonymous]

I would love to close off my account

[Ivy · Accepted solution]

Hi there @Anonymous.

I am sorry to hear we will be losing from Shopify, can I ask what made you decide to close your store? Can I help with some business growth ideas or advice that may help?

With that being said, if you do wish to go ahead with store closure here are the steps needed: In order for payments to stop completely, you must elect to close your store. You will receive no further bills from Shopify after closing your store provided there are no outstanding charges. The process for closing the store can only be done by the store owner, for a store with no outstanding invoices. The steps are as follows:  

• From your Shopify admin, click Settings, and then click Plan and permissions or Account.
• In the Store status section, click Sell or close store.
• Click Close store.
• Enter your password to continue.
• Select a reason from the drop-down menu and then click Close store.
• To confirm that your store is closed, you can go to your store's URL and see that your store no longer appears. 
  
  

If you choose to re-open your store within 30 days of closing it, then Shopify guarantees that all of your store's data and configuration information will be preserved. Shopify can't guarantee that any data will be preserved more than 30 days after closing your store.

**If you have any third-party apps that have your payment information outside of Shopify, then cancel your service with those apps to avoid being billed externally after you close your store.**

[Ivy · Accepted solution]

Hello, @Pam_Neri.

In this case you will be best to reach out to our live support team for their help with store closure. 

Our live support can be reached via our support portal here. Simply select the relevant topics until the live support options appear, you will then be connected to a live support agent. Selecting the topics is essential - not doing this correctly will result in appearing to be"stuck in a loop". Try selecting the options "account" then "logging in" then scroll down - here you'll see the live chat option. Thanks!

[Ivy · Accepted solution]

Hi there @Anonymous.

I am sorry to hear we will be losing from Shopify, can I ask what made you decide to close your store? Can I help with some business growth ideas or advice that may help?

With that being said, if you do wish to go ahead with store closure here are the steps needed: In order for payments to stop completely, you must elect to close your store. You will receive no further bills from Shopify after closing your store provided there are no outstanding charges. The process for closing the store can only be done by the store owner, for a store with no outstanding invoices. The steps are as follows:  

• From your Shopify admin, click Settings, and then click Plan and permissions or Account.
• In the Store status section, click Sell or close store.
• Click Close store.
• Enter your password to continue.
• Select a reason from the drop-down menu and then click Close store.
• To confirm that your store is closed, you can go to your store's URL and see that your store no longer appears. 
  
  

If you choose to re-open your store within 30 days of closing it, then Shopify guarantees that all of your store's data and configuration information will be preserved. Shopify can't guarantee that any data will be preserved more than 30 days after closing your store.

**If you have any third-party apps that have your payment information outside of Shopify, then cancel your service with those apps to avoid being billed externally after you close your store.**

[Pam_Neri]

How can I follow the steps for cancelation when I no longer have a website?

Pam Neri    (pamneri.com)

[Ivy · Accepted solution]

Hello, @Pam_Neri.

In this case you will be best to reach out to our live support team for their help with store closure. 

Our live support can be reached via our support portal here. Simply select the relevant topics until the live support options appear, you will then be connected to a live support agent. Selecting the topics is essential - not doing this correctly will result in appearing to be"stuck in a loop". Try selecting the options "account" then "logging in" then scroll down - here you'll see the live chat option. Thanks!

[bkosolomon]

Shopify, it seems canceling a store requires the admin feature but how does one cancel without the feature? 

[Ivy · Accepted solution]

Hello @bkosolomon.

In this case you will be best to reach out to our live support team for their help with store closure. 

Our live support can be reached via our support portal here. Simply select the relevant topics until the live support options appear, you will then be connected to a live support agent. Selecting the topics is essential - not doing this correctly will result in appearing to be"stuck in a loop". Try selecting the options "account" then "logging in" then scroll down - here you'll see the live chat option. Thanks!