How do I change the email sender image on emails from Shopify?

jamielenore
Visitor
2 0 1

I want to change my email sender image (the image that appears next to the "from" field in an email inbox). The email I am sending from is hosted by Shopify, so I can't log into the email provider and change the image there. Any tips on how to do this?

Replies 4 (4)

flareAI
Shopify Partner
2405 223 540

Hello @jamielenore,


It's flareAI - your Fully Automated Free Sales Machine here. We are helping Shopify merchants provide solutions for the last few years in Shopify Community.


If helpful, please consider the Like and Accept solution.


Shopify is not providing any Email hosting option. Is your domain a Shopify-managed domain? You may have used some other third-party email hosting service. 


You can change the email profile picture only from the email provider Settings section. Try to figure out where your email is hosted.


For further assistance get help from the Shopify support team


If you found the answer helpful consider supporting the Shopify Community by giving it a Like + Accept the solution.


I hope that the above list's tips will help you solve your query

 

Gina
flareAI

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TheJewelElité
Visitor
1 0 0

Hi, I have the same issue. My domain is Shopify owned and I use the Email app of Shopify. With the new requirements I had to change my email address and since these changes I don’t have an image on the email sender anymore. How to add the image there?

elizabethpsar
New Member
4 0 0
You can follow these steps:
 
Uploading your image.
 
  1. From your Shopify admin, go to Online Store > Themes.
  2. Find the theme you want to edit, and click Actions > Edit code.
  3. In the Assets directory, click Add a new asset: New asset menu.
  4. Click Choose File to browse to the new gift card image on your computer and upload it.
  5. Click Upload asset.

pozassuits
Visitor
1 0 0

Did you ever get a solution for this? I'm trying to change that as well