How long does a Facebook sales channel review take?

[HIMMELSTEIN]

Hi, on the Facebook sales channel within Shopify, it is showing that my shop is pending review. How long does it typically take for Facebook to review? It's been like over 2 Weeks

[Shanthi_Vutukur]

Typically, Facebook's review process for shops can take up to 48 hours.

However, there are instances where reviews have taken longer, sometimes up to four weeks.

Here are some steps you can take to address this delay:

1. Ensure that your shop meets all of Facebook's commerce eligibility requirements. Non-compliance can result in extended review times or rejection.

2. Reconnect Your Facebook Page. Here's how:
- In your Shopify admin, navigate to the Facebook Sales Channel.
- Go to Settings.
- Under Facebook Page, click Disconnect, then reconnect your page.
- This action can sometimes reset the review process.

3. If the review has been pending beyond the typical timeframe, reach out to Facebook's support team. To do this:
- Log in to your Facebook Business Manager account.
- Navigate to Commerce, then click on the Help button at the bottom left corner.
- Select Contact Support and fill out the contact form.



Hope it helps!

[HIMMELSTEIN]

The Problem is, that I can´t press disconnect!

[Moby613]

It took our store a long time.  I can't remember the exact parameters, but you have to have a certain amount of followers and posts, or something like that.  I would dig into the exact requirements,  because they don't tell you outright what they are looking for

[Promer]

Hi @HIMMELSTEIN 

I totally get how frustrating it can be to wait on that Facebook sales channel review, two weeks is a long time.

Typically, Facebook reviews take 24-48 hours, but it’s not uncommon for it to stretch longer. Sometimes up to a few weeks if they’re backed up or if there’s an issue with your setup.

Since it’s been over two weeks, I’d suggest double-checking your Facebook Business Manager and Page settings to ensure everything’s linked correctly and meets their commerce policies. You could also try disconnecting and reconnecting the sales channel in Shopify to kickstart the process again. If that doesn’t budge things, reach out to Shopify Support with your store details, they can escalate it to their tech team to nudge Facebook along

[Avitanshi_17]

Hi @HIMMELSTEIN

Facebook’s review process for your Shopify store usually takes a few days, but in some cases, it can take up to several weeks. Since it has been over two weeks, here are a few steps you can take:

Check Your Facebook Commerce Account – Go to Facebook Commerce Manager and look for any notifications or pending actions that may be delaying the review.

Ensure Your Store Meets Facebook’s Policies – Facebook has strict guidelines for online shops. Make sure your products, business information, and policies comply with their Commerce Policies and Community Standards.

Contact Facebook Support – If your shop is still pending after two weeks, you can reach out to Facebook’s Business Support through the Commerce Manager or Meta Business Help Center.

Reconnect the Facebook Sales Channel on Shopify – Sometimes, disconnecting and reconnecting the Facebook & Instagram sales channels in Shopify can help refresh the review process.

Also, if you're not able to disconnect from the Facebook sales channel in Shopify, here are some steps you can try to fix the issue:

Check for Pending Actions

• Go to Facebook Commerce Manager and see if there are any pending requests, such as document verification or additional business details.
• If Facebook requires more information, completing these steps may speed up the review process.

Clear Cache and Try a Different Browser

• Sometimes, the Disconnect button may not work due to browser issues. Try clearing your cache or using a different browser (Chrome, Firefox, Edge).

Remove Facebook from Shopify Manually

If the Disconnect button is unclickable, then:

• Go to Settings > Apps and Sales Channels in Shopify.
• Find Facebook & Instagram and try removing the app from there.

Revoke Shopify’s Access in Facebook Business Manager

• Go to Facebook Business Manager > Business Settings > Business Integrations.
• Find Shopify and remove it.
• Then, go back to Shopify and see if the Disconnect option is available.

Contact Facebook or Shopify Support

If nothing works, reach out to:

• Facebook Business Support via Commerce Manager.
• Shopify Support to see if they can manually reset the connection.

Also, If you found this helpful, please click 'Like' and mark it as an accepted solution.

Thank you!

[CedarJovan]

Facebook’s review process for the Shopify sales channel usually takes a few days to a week, but in some cases, it can take several weeks due to additional verification steps. Since it has been over two weeks, here are a few things you can do:

Check for Notifications – Go to your Commerce Manager and Meta Business Suite to see if there are any pending actions or documents needed.
Ensure Compliance – Double-check that your store follows Facebook’s commerce policies, including product eligibility and business verification.
Contact Facebook Support – If the review is taking too long, go to Meta Business Help Center and submit a request.
Have you received any emails or notifications regarding additional verification?

[MooseDesk]

Hi @HIMMELSTEIN  ,

Thanks for reaching out to the Shopify Community! I'm Mia from MooseDesk , your go-to Live Chat, WhatsApp and FAQ App here to help you enhance your customer support experience 😊

Regarding to your concerns, the timeline for Facebook Shop often review can vary depending on Facebook's policies, workload, and potential verification requirements. Typically, the Facebook review process takes anywhere from 24 hours to a few days, but in some cases, it can take up to 4 weeks due to additional checks.

1. Confirm Submission Status:

• Go to Meta Business Manager → Commerce Manager → Account Status to check if your shop is still under review or if there’s a specific issue.

2. Check for Policy Violations:

• Ensure your product listings, business details, and policies comply with Facebook’s Commerce Policies (Check Facebook's Policies Here).
• Any flagged issues can delay approval, so make sure your store meets all eligibility criteria.

3. Reconnect Facebook Channel in Shopify:

• Sometimes, reinstalling the Facebook & Instagram Sales Channel on Shopify can trigger a refresh. To do this:
  1. Remove the Facebook & Instagram app from Shopify.
  2. Wait for a few minutes, then reinstall & reconnect it.
  3. Check if the status updates.

4. Reach Out to Facebook Support:

• If it’s been over two weeks with no updates, contact Facebook Business Support (Contact Facebook Support Here).
• Ask them for a status update and request manual intervention if needed.

Moreover, as your business grows and you begin to connect with more customers, efficient communication will become even more crucial. I suggest exploring MooseDesk, a FREE Live Chat, WhatsApp & FAQ App. You can easily reach customer support via WhatsApp, ensuring immediate assistance for inquiries. Also, the widget provide multi self-Service options such as Order tracking, Translation and FAQ section empower customers to resolve common questions on their own, reducing the need for direct support.

So this is my answer for your question . If this is helpful for you, please let me know by giving me a 'LIKE'. If your question is answered please mark this as 'SOLUTION’.