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How to connect to Facebook Ad Account from Shopify?

TIDIFY
Tourist
5 0 0

Hi everyone, 

I can't connect to my Facebook ad account. I get the message "View and accept terms" I press the button and 

it takes me to my FB Business Manager page where at the top of the page it says: 

"You have accepted these terms of service "

and I stuck here. A Shopify support member gave me this silly advice:

- Turn Send a "Do not track" request with your browsing traffic on or off. It confused me even more

and it didn't do anything, please advise if you know any solutions. 

Many Thanks

Farzin

Accepted Solution (1)

Moira
Shopify Staff
2054 224 326

This is an accepted solution.

Hey @TIDIFY!

 

Have you tried accepting the terms and conditions via a different browser? For example Google Chrome, Firefox, Microsoft Edge, or Safari.

 

I have come across this issue before and thankfully our technical team has discovered a great workaround! They found that this error is caused by a browser setting that prevents cross-site tracking and causes the connection of the Facebook integration to be on a loop. Most updated browsers will have this setting and turning off this feature has corrected the issue for some of our merchants.

 

To disable this feature on the browser you're using, please follow the below steps:

 

Google Chrome:

  • Open up a new browser window and click on Chrome in the main menu

  • Select Preferences

  • Click Privacy and security > Cookies and other site data

  • Ensure the option titled Send a "Do Not Track" request with your browsing traffic is turned off

 

Moira_0-1643660436266.png

 

Safari:

  • Open up a new browser window and click on Safari in the main menu

  • Click Preferences > Privacy

  • Ensure the option titled Prevent cross-site tracking is turned off

 

Moira_1-1643660436269.png

 

After this setting is disabled on the browser you're using, please refresh your browser and you should then be able to accept the terms and conditions within the 'Facebook' section of your Shopify admin as normal.

 

Please do let me know if this works for you!

Moira | Social Care @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

Replies 3 (3)

Moira
Shopify Staff
2054 224 326

This is an accepted solution.

Hey @TIDIFY!

 

Have you tried accepting the terms and conditions via a different browser? For example Google Chrome, Firefox, Microsoft Edge, or Safari.

 

I have come across this issue before and thankfully our technical team has discovered a great workaround! They found that this error is caused by a browser setting that prevents cross-site tracking and causes the connection of the Facebook integration to be on a loop. Most updated browsers will have this setting and turning off this feature has corrected the issue for some of our merchants.

 

To disable this feature on the browser you're using, please follow the below steps:

 

Google Chrome:

  • Open up a new browser window and click on Chrome in the main menu

  • Select Preferences

  • Click Privacy and security > Cookies and other site data

  • Ensure the option titled Send a "Do Not Track" request with your browsing traffic is turned off

 

Moira_0-1643660436266.png

 

Safari:

  • Open up a new browser window and click on Safari in the main menu

  • Click Preferences > Privacy

  • Ensure the option titled Prevent cross-site tracking is turned off

 

Moira_1-1643660436269.png

 

After this setting is disabled on the browser you're using, please refresh your browser and you should then be able to accept the terms and conditions within the 'Facebook' section of your Shopify admin as normal.

 

Please do let me know if this works for you!

Moira | Social Care @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog

TIDIFY
Tourist
5 0 0

Hi Maria 

Thanks for your answer, the setting change for Chrome didn't solve the problem but 

using Internet Explorer solved the problem. So all good. Thanks a Lot

Moira
Shopify Staff
2054 224 326

My pleasure @TIDIFY, don't hesitate to reach back out if you require any further assistance as you continue to work on your store. 

 

All the best,

Moira | Social Care @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog