How to customize my abandoned checkout email ?

New Member
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I would like to customize my abandoned checkout email but I find only one page with  HTML code. It's possible to personalize it with an other page/app ? Because with this HTML code, I don't know how I can upload picture and change URL of my call-to-action button. 

Thank you in advance, 


Reply 1 (1)
Shopify Staff (Retired)
Shopify Staff (Retired)
1166 95 343

Hi, @OnceAgain!


Customizing notification templates with HTML can sometimes be a bit tricky, so I understand why you would like to use an app for this instead.

Apps like Email Template Creator and OrderlyEmails are both great options for this. Both apps use pre-built templates that don't require any extra coding knowledge.


You mentioned you’re looking to change the call-to-action button in the abandoned checkout notifications on your site. Where were you hoping to have this button redirect to? Usually it redirects customers back to the checkout to complete their purchase, which helps make the process clear and intuitive for customers. Changing where this button is redirected to could cause fewer conversions from your abandoned checkout notifications, so this is definitely something to keep in mind before making any edits.


Please keep me posted on the call-to-action button link and I'd be glad to look into what options we have.


Rae | Social Care @ Shopify 
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