How to edit system settings for customer order confirmations and marketing emails?

EquineSkys
New Member
5 0 0

How doe we edit/assure our system is sending customer order confirmations and marketing responses?

Replies 3 (3)

Imogen
Shopify Staff
1706 199 299

Hey there, @EquineSkys. Thanks for reaching out to the Shopify Community with your question!

 

Are you using any sort of third party app or emailing set up in your store? Or, are you just using Shopify's native email notifications?

 

If you're using Shopify's native functions, your materials should be reaching your customers without any issues! Do you have customers reaching out saying otherwise? Sometimes, Shopify-sent emails can land in the junk folder of some email inboxes (like Google, for example), but users can white-list the address these emails come from to bypass this.

 

There are some situations however where Shopify's native email offering has issues getting content to customers, though it is rare. If you suspect that you're dealing with a customer that is out-right having issues with receiving content, then reach out to our Live Support Team. We have internal tools that we can access once we have you authenticated so we can double-check if a specific email address is having issues with receiving communications from your store.

 

Why are you curious about this, @EquineSkys? Do you have customers saying that they're not receiving emails? Or, are you just looking for piece of mind with your current set up?

Imogen | Social Care @ Shopify 
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EquineSkys
New Member
5 0 0

Hello Imogen. We have 3 brand new Shopify sites and we have 4 more planned.

equineskys.com

zymol-home.com

zymol.com

 

When i initially put a product in the shopping cart to review the cart layout I received later that day an email telling me I left an item in my cart. This was very exciting.

 

I then decided to turn on the Automations and I have not gotten a 'Forgotten Item' email since.

 

On any of our sites.

 

Did I mess up the organics?

 

Laura

Imogen
Shopify Staff
1706 199 299

Hey again, @EquineSkys. Apologies for the delayed response!

 

There are specific criteria that are required for folks to receive abandoned cart notifications via the Abandoned Cart Automation. I have those criteria for you here:

 

  • This workflow sends an email to customers who left items in their cart. It excludes customers who received an abandoned checkout, cart, or product-browse email in the last 14 days.
  • Note: the email will only send when customer information is available.

So, if you've enabled abandoned cart emails in a shop where you've already received an abandoned cart email previously in the last 14 days, you wouldn't receive another just yet. My recommendation to test if everyone is working as needed is for you to create a new email address, and visit your stores. Create a new cart, and abandoned those, and then see if you get any new notifications to that new email. If you do, then we know things are working as expected.

 

Let me know how things go with that testing idea. Follow up with me here once you've given that a try and we'll look into some additional troubleshooting steps if needed.

Imogen | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog