How to remove YOTPO

Uri3
Shopify Partner
55 0 1

Hi there;

 

I installed YOTPO for roughly 5 hours on my store - created an account to help gain reviews on my products. However, didn't like the service so deleted the App from my store all together. 

 

The problem is that YOTPO keeps sending my customers emails to review the product. I don't know how to fix this problem - the app doesn't even exist in my store. I tried re-installing, changing preferences and uninstalling, yet still the problem persists. 

My guess is that there is a script somewhere in my liquid, but don't know what the script looks like or how to find it.

Has anyone had this issue in the past or know how to tell YOTPO to stop sending these review requests?

Thanks in advance. 

Replies 3 (3)
Max_old
Shopify Staff
Shopify Staff
152 0 15

Hi, Uri!

This is Martha from the Shopify Team. 

Sorry to hear you are running into troubles with this app (and it's residual effects)! 

The best bet is to contact the Yotpo Reviews team. Their contact details are listed here and include a phone number (1 (646) 977-7959) and email option (shopify_support@yotpo.com). 

Some apps do install some added code into your site, you might find rolling back to an older version of your theme is another solution. If not, the Yotpo team should be able to point you in the right direction for the code that's been added and where!

Hope this helps.
Best, 
Martha
 

Max | Shopify 
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Lizzy_James
New Member
3 0 0

Hi Martha,

Rolling back a Theme is NOT an option if you have been a Yotpo account for YEARS. I've tried to get Yotpo support to help

and they have been USELESS, despite 5+ years of business and HUNDREDS of THOUSANDS of $$$ spent (should have gone all caps for the entire thread).

I just need to know ALL the liquid files to remove from Snippets, etc for both 'Yotpo' and 'Swell' code

pretty simple...they put it there now I need to remove it

Pretty insidious IMO

-Mac

lizzyjames.com

 

sampymishra
Shopify Partner
139 0 8

Hi @Uri3 

You can remove the code installed by YOTPO and then see if the issue persists. You can also connect the YOTPO customer service to get a clear idea of the steps. 

You can install, judge.me, loox product reviews as well as stamped.io for your feed. These are great apps to collect reviews and are compatible with most of the feed apps as well. 

You can also check the Easy Google Shopping Feed app by AdNAbu, which manages your merchant center feed and other advanced features such as Multilanguage, Multicurrency, and Metafields. 

You can also get in touch with our experts and request a demo. 

Hope this helps.

Sampy Mishra | Customer Success Manager @ AdNabu

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 - Try our Google Shopping Feed App from Shopify App Store.