During Prime Day, you’re likely to see deal-hunters come to your site for the first time, alongside your regular ones. This could mean that your tried-and-tested promotions won’t resonate with everyone landing in your store. Plus, consumers are searching for the best deals. This makes variety an important factor when it comes to your sales strategy.
Target offers a range of promotions over its answer to Prime Day; Deals Day.
Appeal to an assortment of shoppers with deals based on their circumstances and intent. For example, you could give first-time customers an additional discount. Returning customers can make extra savings with a personalized coupon code, or they could get early access to sales. A buy-one-get-one-free offer could be implemented on lower-priced items or slow sellers.
With a wide selection of promotions, you’ll ensure that no matter who comes to your store, there will be a deal that sparks their interest.
Nordstrom’s Anniversary sale gives shoppers huge savings on major brands like Topshop Madewell and Veronica Beard. They also grant early access to members, and the sale runs for longer than Prime Day.
To gain a competitive edge, it’s a great idea to provide savings that shoppers won’t find on Amazon. The emphasis and best deals are placed on Amazon products during Prime Day. So, if you stock brands, particularly across apparel and consumer electronics, slash your prices on them.
Finally, there are sure to be shoppers who are in the mood for deals even after Prime Day ends. Consider running your sales event for a day or two longer to capture them whilst they’re still in the spending spirit.
Consumers love Amazon because of its hold on shipping. In fact, 49% of them choose Amazon due to its shipping options and ability to deliver quickly. Promising free next-day delivery may just simply not be an option for many e-merchants, but that doesn’t mean all hope is lost. Instead, optimize the delivery options you are able to provide.
A free shipping option is going to be a must. 80% of consumers expect free shipping once their order price exceeds a certain amount whilst 66% believe it should be on all orders. These numbers are simply too large to ignore. So be sure to offer free delivery, whether it’s on all orders over the sales period, on orders that go over a certain amount, or a mixture of the two.
Simple order tracking from Mavi.
Reliability in terms of shipping is another crucial factor. Consumers want to feel assured that their package will arrive on time, and in fact expect it to arrive within a week. Fail to do this, and you’ll have hoards of unhappy customers on your hands.
You can alleviate the stress of an order arriving late by being transparent. Give your customers the ability to track their order, and be clear about how long the delivery will take at checkout. This will go a long way in establishing trust, particularly for first-time visitors.
Target offers same-day delivery services, including drive-up and in-store pickup, on all orders during their sale.
You also shouldn’t forget about the delivery option that dominated COVID-era shopping - in-store and local pickup. Shoppers continue to flock to this delivery option as it presents them with even more savings and greater convenience. If you have a brick-and-mortar store, you should definitely offer in-store pickup. You could even sweeten the deal by giving customers extra money off for choosing this delivery method. If you’re solely online, offer curbside pickup for customers that live in your area.
You need to shout about your sales and capture the attention of the shoppers that have got their eyes peeled for deals. So, an effective marketing strategy tailored to different types of customers is a tool you need to have in your pocket.
First and foremost, pay some attention to your existing customer base. After all, they are up to 10x more likely to purchase than a new customer. Use this as an opportunity to show them just how well you know them and value their loyalty by leveraging the data you’ve collected on them.
Create email campaigns that show your loyal customers the products they’ll love that are going on sale. If you’re offering exclusive discounts or early access for existing customers, use emails to make this known alongside a specially curated, personalized selection of products to get them excited.
Social media’s role in the consumer shopping journey is too big to ignore. Two-thirds are using it to research and discover items they want to buy, so it’s a certainty that this will be the case during Prime Day. To really take hold of these consumers and entice them to your store you’ll need two things: user-generated content (UGC) and video.
Red Dress uses lots of UGC to connect with their followers on social media.
UGC on your social channels can be reposts of customers modeling your products and gushing about them. This not only gives your products some context but also instills trust in the quality of your products. Try adding these to your Instagram and Facebook stories as a teaser for your upcoming sale. When including them as posts on your pages, make sure they are shoppable.
Video content can work in tandem with UGC. Besides having an ad-like video on your social channels, try including video content of real people using your products. A winning method is to partner with a micro-influencer who will provide a tutorial or review your products to their loyal following.
You should then tie all of this into your ad strategy. The competition will be fierce over Prime Day, so adopt a strategy that is fine-tuned towards the specific shoppers you are targeting.
Direct your ad bucks to exist customers as they are the most valuable. Use ad retargeting on search engines and social media to lure your customers back. For new customers, use social media ads that showcase the UGC you have for an extra dose of allure.
To get the most out of shoppers that land in your store, you need to make it as easy as possible for them to find what they want.
Make sure that you have carefully curated collections that will appeal to different types of deal-hunters. Try having a mixture of collections based on the offers available and the product type. You can then display all of them on a dedicated Sales page.
For your homepage, include collections that are most popular among Prime Day shoppers - clothing and electronics - or the ones that have the most savings.
You also should get the search function in your store in top shape. The search box is where 43% of online shoppers immediately navigate to. Searchers are also more likely to purchase a product, so this deserves lots of attention. Some tips for optimizing your search function include:
Nine West makes use of the powerful search features of Boost Product Filter & Search, making looking for sale items a breeze.
You’ll also need to make narrowing down the products in your collections a simple task for visitors. Get them closer to the sale items they desire with effective filtering capabilities. For filters to be up to the task they should:
Notifications can also provide a good push towards a sale. They have the ability to steer visitors in the right direction towards products they may be interested in and incentivize a purchase.
Make a personal connection with shoppers by leveraging data like on-site activity and past purchases to inform notifications. The aim here is to quickly direct customers to the savings of most interest to them.
Headphone Zone uses web push notifications to drive visitors to specific products.
You’ll likely have loads of new consumers visiting who won’t be familiar with how you operate. Clearly displaying your delivery and returns information is a must to put these new shoppers at ease. With this knowledge, they’ll feel much more comfortable buying from your store.
Display delivery and returns information in a banner at the top of your homepage and collection pages. It’s a good idea to also include this on product pages as well as at checkout to eliminate the chance of shoppers missing this information.
With so many new customers heading your way thanks to the halo effect, there’s an opportunity to make more sales post Prime Day.
One of the best ways to do this is to go the extra mile to make them feel appreciated. For instance, you could include free samples in their order. Or send a post-purchase email to check if they’re happy with their purchase and offer assistance. These small acts of kindness can warm the hearts of new customers, making them more likely to do business with you again and refer friends.
Fenty Beauty makes a point of showing their appreciation and willingness to help.
Capturing new visitors’ data is another path to retaining customers. However, this is not always an easy task. If giving over personal information is too complicated, is prompted at the wrong time, or is not perceived as worthwhile, you can wave goodbye to your chances.
Instead, encourage visitors to sign up to your newsletter for extra money off their order at checkout to cause minimal disturbance to the shop. The sign-up process should be quick and easy. Simply allowing new customers to press a button to connect via their Google or Facebook accounts is best.
Once you have their information, you can start sending personalized emails to encourage them to return. Use their past purchase to curate products they may be interested in buying next. You could add an extra appeal by offering free delivery on their next order. Keep your social media presence strong and engaging, so you can stay at the top of new followers’ minds.
Prime Day is a great opportunity to embrace new customers and nurture existing ones. The halo effect the sales event creates means that every online retailer has the potential to skyrocket their sales. By putting these simple yet effective tactics into play, your store will be in a peak position for success.
You can get your store ready now with the Boost Product Filter & Search. With tons of features that are guaranteed to optimize product discovery on Shopify stores, it’s a tool you can’t afford to bypass!
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