I am a customer placed an order. But seller is not responding

RaghuA
Visitor
2 0 0

Hi ,

I am customer who placed an order jn one of the Shopify ecommerce website.

Order no: 1481

Ecommerce: barcilona.com

https://barcilona.com/collections/cars?page=1

 

As of now no one has responded regarding the order.  

When checking the link it is showing it is not available 

Replies 3 (3)

Moira
Shopify Staff
2061 225 327

Hey @RaghuA,

 

Thanks for getting in touch about this.

 

I would highly recommend that you to fill out this form to report an issue with your order.

 

I want to stress, we take matters like this very seriously and take all necessary actions when stores are not acting in good faith or when they make it challenging for customers to contact the business.

 

Thank you again for reaching out and bringing this to our attention.

Moira | Social Care @ Shopify
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RaghuA
Visitor
2 0 0

I filled the form, As of now reply from shopify. 
Order is not yet delivered, Unable to contact. 
But still i see the page is open. 

Moira
Shopify Staff
2061 225 327

We understand how important it is for you to receive your order, so if you're not hearing back from the store - we've got some further next steps to assist you here.

Moira | Social Care @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog