I am unable to sync Shopify with Google Merchant Center

ptremblay
Tourist
5 0 2

Good morning everyone

I am attempting to sync my Shopify products with Google Merchant Center, and I believe I have followed all of the steps: 

1) Added Google sales channel

2) Connected my Google Merchant Center account

3) I see the notice that "Your shop meets Google Merchant Center's basic requirements"

4) In the Bulk Editor I checked "Available on Google"

5) I added the numerical Google Product Category to all of my available items

I can't find anything wrong with my set up, yet my Product Status shows 0 Approved, 0 Pending, 0 Not Approved (?)

 

What am I missing??

Thank you for any help! 

Replies 16 (16)
EmmanuelFlossie
Shopify Partner
1542 91 370

Go to Google Merchant Center > Products > Diagnostics, it should should show the errors and warnings.

I'm a Google Shopping Specialist and a Google Product Expert Education Award winner, a Google Ads Diamond Product Expert, and also a Google Partner.
Need Data Feed or Google Shopping support? Get in touch.
ptremblay
Tourist
5 0 2
All I see in Google Merchant Center under Products is "Add Products" there
is no diagnose button
ptremblay
Tourist
5 0 2
EmmanuelFlossie
Shopify Partner
1542 91 370

It looks like the app you are using has failed connecting. I recommend you contact the app support team. Or use a different data feed management tool.

I'm a Google Shopping Specialist and a Google Product Expert Education Award winner, a Google Ads Diamond Product Expert, and also a Google Partner.
Need Data Feed or Google Shopping support? Get in touch.
ptremblay
Tourist
5 0 2
You are saying that Shopify's native connector is at fault? Are there
alternatives?
EmmanuelFlossie
Shopify Partner
1542 91 370

There are plenty of data feed management tools. All with there unique positives.

For example my application is focused on ease of use and the ability to edit every little detail to improve your ranking. Among many other tools.

I'm a Google Shopping Specialist and a Google Product Expert Education Award winner, a Google Ads Diamond Product Expert, and also a Google Partner.
Need Data Feed or Google Shopping support? Get in touch.
thehonestlabel
Tourist
3 0 0

I am having the same issues. It doesn't connect to Google Merchant even though I follow all the steps to setup the feed. 

EmmanuelFlossie
Shopify Partner
1542 91 370

Have you tried to contact the App support team? They will be able to sort it out.

I'm a Google Shopping Specialist and a Google Product Expert Education Award winner, a Google Ads Diamond Product Expert, and also a Google Partner.
Need Data Feed or Google Shopping support? Get in touch.
thegiftingtree8
Tourist
3 0 0

Hi Emmanuel,

I am also having the same problem with identical outcome. I have previously contacted the App support team who didn't seem to understand the problem. Attempting to use other Google Feed software caused my Google Merchant Account to be suspended. Any help on this matter would be grateful appreciated.

EmmanuelFlossie
Shopify Partner
1542 91 370

If you want a specialist along your side, please check out https://feedarmy.com

I will help setup everything. Please note I do not offer support for drop shipping.

I'm a Google Shopping Specialist and a Google Product Expert Education Award winner, a Google Ads Diamond Product Expert, and also a Google Partner.
Need Data Feed or Google Shopping support? Get in touch.
iGifterz
Excursionist
16 0 5

This post is a bit old.  Have you found a solution?  Did you make the products available to Google on the product page?  I hope you got it worked out.

thegiftingtree8
Tourist
3 0 0

Hi,

One of the support team members for the Google Shopping channel saw my feedback on the Shopify App website and got in touch with me.

It turns out there is an issue at their end where the app is not communicating properly with Google Merchant Centre.

The workaround given has resolved the issue and my products  have now uploaded to the Google Merchant Centre and the create campaign button has been reactivated for Smart Shopping Campaign.

Bobby22
New Member
1 0 0

Hi, 

 

What was the workaround given? We're having the same issue. Do we need to leverage a separate app?

 

Cheers.

thehonestlabel
Tourist
3 0 0
You have to make sure that you have a condition set under shipping rates otherwise google wont sync properly.
slh
New Member
2 0 0

You are being very vague. How do we get details on making this work?

EmmanuelFlossie
Shopify Partner
1542 91 370

@slh I recommend you create a new thread, as I do not know what your referring to. This is an old thread regarding syncing and details may have already changed.

If this is your question, as this is app related, please contact the app support team you are using. There is nothing vague about it, the solution is depended on what you use.

 

Also note I mentioned I did not offer support for drop shippers, this is old info and no longer the case. I do assist drop shippers with guidance.

 

I'm a Google Shopping Specialist and a Google Product Expert Education Award winner, a Google Ads Diamond Product Expert, and also a Google Partner.
Need Data Feed or Google Shopping support? Get in touch.