At the moment, the approval process isentirely handled by Instagram. We can only tell if a merchant has been approved, pending, or rejected. We are not provided with any information on why they reject stores.
The error shown in the screenshot is referring you to this setup guide:
It appears that you may be ineligible due to requirements not being met in the setup process listed in the guide above. Have you also checked theFacebook Commerce Policythoroughly to ensure you are complying with everything? You can find a fulllist of the requirements hereif you want to double-check them. All of these must be adhered to before Instagram will accept you.
If you are adamant your store complies, I believe the best way to contact Instagram is to go to yourSettingsin the mobile app, scroll down and tapReport a Problem. You can explain the situation on the following page and ask Instagram to review why you're not being accepted for Shopping.
While your store may be unavailable to use Instagram shopping, you can still use Instagram to promote your business and products. We have an amazing, and free,Shopify Learn Coursewhich gives great advice about how to use Instagram for eCommerce. It goes into all the different ways you can use Instagram to create and engage an audience, so I definitely recommend checking it out. Instagram stories are also another great tool you can still make use of, and we havean excellent articleoutlining some best practices with it. There are also some app alternatives like InstaShopthat can be used to connect your Instagram photo galleries to your store. This particular app does have a free plan, but you can upgrade to a paid plan for more features.
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