Solved

Inconsistency in Product Descriptions on Google Shopping

Faheem25
Excursionist
12 0 0

I hope this message finds you well. I am reaching out regarding an issue I am encountering with the integration of my Shopify store with Google Shopping.

 

While some of my products are displaying with the correct descriptions on Google Shopping, I have noticed that a significant portion of my product listings are not showing the accurate descriptions. Instead, they appear to be displaying the product page code.

 

Could you please assist me in resolving this issue? I am keen to ensure that all my products are accurately represented on Google Shopping to maintain consistency and improve the shopping experience for potential customers.

Thank you for your attention to this matter. I appreciate your assistance in resolving this issue promptly.

Accepted Solution (1)

EmmanuelFlossie
Shopify Partner
2994 223 717

This is an accepted solution.

I recommend you check your data feed application, as this is the system that submits product details to Google Merchant Center.

 

What is your data feed app you are using?

Get in touch with Emmanuel: a Google Shopping Specialist, Google Ads Diamond Product Expert, and also a a Google Product Expert Education 2021 & Tailwind 2023 Award winner.
Need Google Merchant Center or Google Shopping support?.

View solution in original post

Replies 5 (5)

movsumov
Shopify Partner
58 1 21

It sounds like you are seeing custom HTML content inside the description instead of plain text. Can you paste an example of products where you see the correct description without code and one with code?

Faheem25
Excursionist
12 0 0

Thank you for your response. Currently, all my products are listed in the same format as the provided code snippet. However, I've noticed that some products are showing with the correct description, while others are displaying the code instead. It seems that about 35 products are showing with the correct description, but approximately 10 products are displaying the code in the description field. It's important to note that not all of my products are showing on Google; only a fraction of them appear in search results. Overall, I have around 150 products listed, and the majority of them are not showing on Google at all. Any insights or assistance you can provide to resolve this issue would be greatly appreciated.
Here is the code I've used for the product descriptions:

<meta charset="UTF-8">
<meta content="width=device-width" name="viewport">
<style>
<!--
body {
font-family: 'Arial', sans-serif;
line-height: 1.6;
color: #333;
margin: 0;
padding: 0;
}

section {
max-width: 1500px;
margin: 20px auto;
padding: 20px;
background-color: #f9f9f9;
box-shadow: 0 0 10px rgba(0, 0, 0, 0.1);
border-radius: 8px;
}

h2 {
color: #333; /* Set color for product title */
font-size: 3rem; /* Increase font size for desktop */
margin-bottom: 15px;
}

/* Media query for mobile devices */
@media only screen and (max-width: 768px) {
h1 {
font-size: 2rem; /* Font size for mobile */
}
}

ol {
margin-top: 10px;
margin-bottom: 10px;
margin-left: -10px;
}

ul {
margin-top: 10px;
margin-bottom: 10px;
margin-left: 20px;
margin-left: -20px;
}

li {
font-size: 1.2rem;
color: #333; /* Set color for list items */
margin-bottom: 5px;
margin-left: 0px;
}

strong {
color: #333; /* Set color for strong elements */
}

p {
color: #333; /* Set color for paragraphs */
font-size: 1.2rem;
}
h2 {
font-size: 1.8rem
}
-->
</style>
<section>
<h2>Description:</h2>
<p>Discription goes here</p>
</section>


EmmanuelFlossie
Shopify Partner
2994 223 717

This is an accepted solution.

I recommend you check your data feed application, as this is the system that submits product details to Google Merchant Center.

 

What is your data feed app you are using?

Get in touch with Emmanuel: a Google Shopping Specialist, Google Ads Diamond Product Expert, and also a a Google Product Expert Education 2021 & Tailwind 2023 Award winner.
Need Google Merchant Center or Google Shopping support?.
Faheem25
Excursionist
12 0 0

Thank you for the assistance. I've identified the issue in Google Merchant Center where the descriptions were displaying code instead of the correct information. I've made the necessary corrections, but despite that, the issue persists. I'm not sure how long it will take for Google to update the changes. Is there anything else I should do to ensure the corrected product data is reuploaded to Google?

EmmanuelFlossie
Shopify Partner
2994 223 717

make sure to wait between half an hour to 24 hours for GMC to update.

Get in touch with Emmanuel: a Google Shopping Specialist, Google Ads Diamond Product Expert, and also a a Google Product Expert Education 2021 & Tailwind 2023 Award winner.
Need Google Merchant Center or Google Shopping support?.