Issue in connecting the product catalogue with facebook

sahilsharma9515 · ‎11-20-2024

We have connected our store with facebook but we are facing few issues:

1. We need to change the product catalogue but the facebook and instagram sales channel app is not letting us to this, every time it is creating a new catalogue.

2. The new catalogue that is created by facebook doesn't showing any information at shopify end. I have attached the image for the same.

Can you please help in this issue why is this happening? and how we can solve this?

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sahilsharma9515 · ‎11-21-2024

Hi @JohnKyle Actually I have tried it but it is not helping, and didn't solve the issue, I am not sure why it is happening.

did you have faced this issue earlier?

Best Regards

Sahil

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masoomi-saxena · ‎11-26-2024

Hey there, I get where you're coming from. The sales channel sometimes creates that issue (I've been there and done that).

One thing I recommend doing (and which is super basic) is to re-add the Facebook pixel to your theme.liquid file. Ensure you place it in the <head></head> section.

Coming to the part where you want to change the product catalogue but the sales channel is not letting you to, you can try another way by using a Shopify app like AdNabu. It generates a unique data feed URL that only contains the latest version of your product catalogue. So even after you make changes to your product catalogue, it will automatically display the latest version of the product catalogue on Facebook.

Now, on the second half of the question, that's strange. It looks like a sync issue. Have you tried re-syncing your product catalogue? For uniformity, I still recommend trying the app so that these issues do not arise.

I hope this helps 😄

Masoomi Saxena | Content Writer @ AdNabu

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Issue in connecting the product catalogue with facebook