Our site is experiencing an issue in which our Facebook pixel is properly set up on the Facebook & Instagram Shopify app. Unfortunately the pixel is not working on our site (even though it is set up). It works 1/10 times (we are verifying using the Meta Pixel Helper). If you click around our site 6-7 times, it shows up. When you click to another page, it disappears. It's extremely inconsistent. Has anyone experienced this issue and if so were you able to solve it? It's extremely frustrating as we aren't able to figure out how to approach troubleshooting this issue. I appreciate your help in advance.
Do you still encounter the issue? If so, we recommend that you:
If you don't want to deal with the technical complexity of Facebook pixel setup and fixing errors, I suggest that you try OnePixel app. This tool allows you to add and set up Facebook Pixel on your site easily. You can view the data inside the app too.
I hope that this helps!
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