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Mailchimp Statement on Shopify Partnership. No more Mailchimp for Shopify? Risk of user data?

9 0 3

Can somebody from shopify answer this? Below is a statement from mailchimp.  


"March 22, 2019

Yesterday, we asked Shopify to remove the Mailchimp for Shopify integration from their marketplace. We made this decision because Shopify released updated terms that would negatively impact our business and put our users at risk.

We also asked Shopify to leave the integration on for existing connected users through May 12, when the data sharing provisions of Shopify’s new terms take effect. We’re hopeful that Shopify will work with us to make this transition as smooth as possible for our shared users.

For months, we’ve been trying to work with Shopify on terms that would be fair and equitable for both of our businesses. Throughout these negotiations, we refused to agree to terms that jeopardize our users’ privacy and require us to hand over customer data acquired outside of Shopify. From our perspective, that's not our data to share.

The new terms also make it clear that Shopify wants to control which providers their partners work with and how they conduct their business. We believe small businesses are best served when they can choose which technology they use to run their businesses, which is why Mailchimp integrates with more than 150 different apps and platforms. We won't compromise on that just because Shopify sees it as a competitive threat.

Even though our native integration will no longer be available, our customers can choose from several third-party integrations to connect their accounts. We have a comprehensive set of resources available, including manual workarounds and a directory of experts for users with more complex needs.

We’re disappointed that we weren’t able to continue our partnership with Shopify, but our customers are our top priority."

Replies 3 (3)
Shopify Staff (Retired)
Shopify Staff (Retired)
242 8 53

Hi, @Spyridon.


You can find a full statement why Mailchimp will be de-listed from the Shopify App store our forum post right here. If you are looking for alternative email marketing solutions, you can find a list of available alternatives in our Shopify App store.

Freddie | Social Care @ Shopify
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9 0 3

So Mailchimp accusing Shopify and the opposite about customers data. At the end many people here invested money and time implementing their email marketing with mailchimp. From themes to apps and to custom jobs. At the end you are now suggesting 5 other alternative apps (on every contact with shopify staff they propose apps) that at it's best somebody will need to pay at least 10 euros/month added to 30/month for shopify. Lot more if you have more apps. Every app wants some rent evert month, no matter what. 

At this point I start thinking about moving to other platforms like magento,prestashop,wordpress and so many others...

8 0 4

I hope both parties can stop the back and forth and come to an agreement. Both say their customers are their priority but by removing this integration, this is proving not to be the case.