Marketing Automation Email for Online Orders Only

[giftsatbliss]

Hi we have a marketing automation thank email setup but it currently sends to all online and POS sales, please could someone help on how to add a condition where it goes to online orders only please?

Thanks

[Gracie_Sandra]

To target only online orders in your marketing automation email, you'll need to set a condition based on the sales channel. Here's how you can do it in most platforms:

1. Shopify (if applicable):
- Go to your marketing automation app or Shopify Flow (if you're using it).
- Add a condition in the workflow or email setup.
- Set a filter like: `Order Source equals Online Store`.

2. Other Platforms (e.g., Klaviyo):
- Add a filter or conditional step where the sales channel equals "Online."
- Ensure the condition excludes any POS-related identifiers.

This will prevent the email from being sent to POS sales.

[giftsatbliss]

Thank you so much. Ill take a look and see if I can get it working. We are bricks and mortar so don't want everyone to get our thank you. Just online sales

[giftsatbliss]

Hi i have tried adding a condition but not sure its correct, I have attached a screenshot of what I have done, I would be grateful if you could have a look, thanks