Merchant Account Issues

BanianRoots
Excursionist
21 0 7

Hello Community,

website: www.banianroots.earth

I am having a lot of issues with these Merchant accounts. I chatted with Shopify and respective organizations help support lines but no solution. I would really appreciate help on fixing these issues, as its hindering sales significantly. Here are the issues i am facing with Google and Pinterest. 

 

Both Merchant accounts are talking in general terms like policy is not listed, product description is not clear, refund policy is not clear. Everything is mentioned on production pages. I have attached screenshots. Please let me know whats the issues and how can I fix them, so i can list my products on Google and Pinterest and other merchant accounts.


website: www.banianroots.earth

 

Let me know please.

 

Arjun King

Creative Director at Banian Roots


Google Merchant Info

Google Merchant Issue.png

 

Pinterest Merchant Notice

Pinterest Merchant Issue.jpg

 

Replies 3 (3)
EmmanuelFlossie
Shopify Partner
2705 196 651

I can only speak about Google Merchant Center.

 

Google requires a lot of trust. So I recommend adding your business address, phone number, email address (matching your domain name) and business hours on your contact page.

 

Make sure to add your availability status on the product landing page.

 

Your cart, is forcing customers to accept terms and conditions, this is not allowed.

 

You may have a lot more issues, so I recommend you read: https://community.shopify.com/c/Ecommerce-Marketing/Checklist-Suspended-Google-Merchant-Center-Accou...

I'm a Google Shopping Specialist and a Google Product Expert Education Award winner, a Google Ads Diamond Product Expert, and also a Google Premier Partner.
Need Data Feed or Google Shopping support? Get in touch.
vinods
Shopify Partner
846 15 93

Hi @BanianRoots 

This needs a detailed checking and talking to google support after detailed check.

Google needs everything in place about your company policies, trust shipping, returns etc.

Let me know any further questions I can check with google merchant center.

Thanks

VInod

Vinod Sachdev
Digital Centrics
Digital Marketing Manager
Google & Bing Ads | Website Design & Development | Conversion Rate Optimization
sampymishra
Shopify Partner
293 10 35

Hi @BanianRoots 

 

When you submit products to the merchant center you need to check if you have added the availability, price, and other attributes correctly. You also need to check if the landing page is correct and if the checkout process is smooth. If any of these are violated then google will loose trust in you and it might be a difficult task to get your account approved.

 

You might also check the AdNabu for Google Shopping, this can help you with sending the correct information to your merchant center feed and updating it automatically.

 

You can also get in touch with our experts and request a demo. 

Hope this helps.

Sampy Mishra | Customer Success Manager @ AdNabu

 - Was my reply helpful? Click Like to let me know! 

 - Was your question answered? Mark it as an Accepted Solution

 - Try our Nabu for Google Shopping Feed from Shopify App Store.