What's your biggest current challenge? Have your say in Community Polls along the right column.

Merchant account suspended for misrepresentation

Merchant account suspended for misrepresentation

caprisun7
Tourist
7 0 2

Hello all! I recently had my MC account (and thus my google ads account) suspended for misrepresentation.  I have gone over the policies again and my site and can't figure out why.  They don't give a lot of detail and when I reach out, they send me back to the policy.  

 

Terrible time of year for this to happen.  Anyone that can take a look and point me in the right direction would be much appreciated. 

 

http://www.lakewindstudio.shop

(I also have a shop at etsy at lakewindstudio.com but hoping this wouldn't be causing an issue.

Replies 4 (4)
caprisun7
Tourist
7 0 2

Thank you for your suggestions!

EmmanuelFlossie
Shopify Partner
3460 264 834

Honestly, no surprise you are suspended.

 

1) Your website is 106 days old, but you already have a huge volume of reviews (looks fake to me)

But even more strange is that they appear on every single product. Product reviews can not share the same review on every page, only the specific product it is applicable to.

2) You have a fake page view counter on the product landing page

 

You will have more issues, but the above are the most obvious issues:

Important Read First -->> https://support.google.com/google-ads/community-guide/304792695
https://support.google.com/merchants/answer/6150127
https://support.google.com/merchants/answer/6363310/follow-the-merchant-center-guidelines
https://support.google.com/merchants/answer/7052112
https://support.google.com/merchants/answer/4752265
https://support.google.com/merchants/answer/13693865
https://support.google.com/merchants/answer/6149970
https://support.google.com/merchants/answer/9158778
https://support.google.com/merchants/answer/6150244
https://support.google.com/google-ads/community-guide/241068758

Get in touch with Emmanuel: a Google Shopping Specialist, Google Ads Diamond Product Expert, and also a a Google Product Expert Education 2021 & Tailwind 2023 Award winner.
Need Google Merchant Center or Google Shopping support?.
caprisun7
Tourist
7 0 2

Hi Emmanuel and thanks for the feedback.  I imported reviews from our Etsy shop (using Judge.me) which has been around for several years.  These are reviews on those specific products, And I can certainly remove the page view counter.  I'll adjust the obvious ones first. Again, many thanks. 

EmmanuelFlossie
Shopify Partner
3460 264 834

Only reviews collected from sales made on your website can be used, importing reviews from other places, even if its the same product, is not allowed, and reason for suspension.

Get in touch with Emmanuel: a Google Shopping Specialist, Google Ads Diamond Product Expert, and also a a Google Product Expert Education 2021 & Tailwind 2023 Award winner.
Need Google Merchant Center or Google Shopping support?.