merchant account suspended - misrepresentation

Shopify Partner
6 0 0

Hi All,


i've been stuck on this for two weeks now. Google support have been very unhelpful, they just keep saying it looks ok to us, request a review.


The account was fine 3 weeks ago, actually made a sale but since then its been suspended and rejected for review 4x, I actually gave up and made a new one thinking it would solve the issue but its the same issue. I'm not sure wha to do. 


Any suggestions would be greatly appreciated. 



Reply 1 (1)

Shopify Partner
3089 226 741

While it is not impossible, it is rare to see a website that is only 151 days old to have so many reviews. If they are real, then you do not need to be worried. However if they are fake, that is a big issue. And Google sees this as misleading. I believe they are fake as a lot of reviews are unrelated and in an incorrect language.


The business history has a lot of changes and looks suspicious to me.



Get in touch with Emmanuel: a Google Shopping Specialist, Google Ads Diamond Product Expert, and also a a Google Product Expert Education 2021 & Tailwind 2023 Award winner.
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