Meta Conversion CAPI Purchase event inactive

[Ace]

Problem Description:

I recently set up my Facebook Pixel through the Facebook Sales Channel app on Shopify. I configured the tracking settings to "Maximum." When I check if the events trigger, the Pixel Helper extension on Chrome confirms that all events are being detected.

However, when I try to create an ad, the Pixel itself shows a green "OK" sign with the text "Conversion API." Despite this, when I proceed to the next section for event selection, none of the events show the green "OK" sign. For instance, the purchase event is marked as inactive.

Here are the steps I've already taken to try and resolve the issue:

1. Verified all domains through Facebook domain verification.
2. Allowed traffic permissions for all domains, including the primary Shopify domain.

Despite these steps, the issue persists. I would greatly appreciate any guidance or assistance in resolving this problem.

Specific Issues:
1. Pixel Helper Extension: All events are detected.
2. Ad Creation: Pixel shows a green "OK" sign with "Conversion API."
3. Event Selection: Events are not marked as active, and the purchase event is inactive.

Actions Taken:
1. Domain Verification: Completed verification for all domains.
2. Traffic Permissions: Allowed for all relevant domains, including Shopify's primary domain.

Request for Help:
Can someone please assist me in resolving this issue with my Facebook Pixel setup on Shopify?
Any insights or troubleshooting steps would be greatly appreciated.

Feel free to post this on relevant forums, support channels, or any place where you think experts could help you with your issue.


What it looks like:

What it should look like :

[masoomi-saxena]

Hey there, 

This can happen due to multiple reasons. I'll list out all the ways that can help you resolve this: 

1. Make sure the Facebook Pixel and Conversion API are properly set up in your Shopify store. Go to the Facebook & Instagram sales channel in Shopify admin and review your settings.

2. Facebook’s Event Setup Tool lets you configure events directly from your website. Here’s how to use it:

• Go to your Facebook Events Manager.
• Select your Pixel.
• Click on "Settings" and find the "Event Setup Tool."
• Enter your website URL and follow the prompts to set up events.

3. Check that your data sharing settings are set to "Maximum" in the sales channel app within Shopify.

4. Verify your domains again in the Brand Safety section of Business Manager. Make sure all subdomains are included and permissions are correct.

5. Clear your browser cache and cookies. Then, remove and re-add the Pixel to your Shopify store through the Facebook Sales Channel.

6. Update the version of your sales channel. 

If the issues persist, you can use a Shopify app like AdNabu's Facebook Pixel that quickly sets up the pixel and you can easily track your events within the app's dashboard on your Shopify admin. It removes the hassle of extra setup that Facebook asks users to do and removes the issues that arise when you integrate Facebook & Instagram sales channel with Shopify. Also, it's free. 

I hope this helps 🙂 

[Sam_Mahmud]

Hello Ace,

Thanks for your query.

Reinstall the facebook channel app and configure conversion API on event manager.

If the issue still persists, you can go For Google Tag Manager. 

A number of my clients face similar issues so they switch to Google Tag Manager to track website data for meta pixel, google analytics 4. It gives full control over sending data analytics from your website. You can use it to track multiple marketing platforms. Also, it is recommended by Google.

Let me know if you need to implement it.