Meta Pixel not firing for ATC (Add to cart)

LSH
Visitor
3 0 0

Meta Pixel is not firing for ATC (Add to cart)

 

I've searched through Google, Shopify Community Forums, and ran test events through Business Suite but I can't seem to get my "add to cart" on my pixel to fire, from what I can see it shows the event as a "custom event". 

 

We've been open for around 18 months and make sales every few days so I know the issue isn't the event not happening. Pixel seems to fire for everything else such as purchases and initiating checkout etc

 

I'm at a bit of a loose end with it

 

Custom-Event.PNG

Pixel-Helper.PNG

Reply 1 (1)

soleseriouss
Trailblazer
316 10 38

Did you contact the Shopify support team? what they said, is this possible or not?

Online Sneaker Store - Soleseriouss