Meta suspended Payment Method, "We noticed some unusual activity, so we've disabled your ad account"

[raykon]

I received an email suggesting my account saw some unusual activity so I logged in and changed my password and reviewed these recent activities and found nothing that was alarming.

Then I noticed that my Ad account got suspended particularly the "payment method" contacting support and received an answer "After reviewing your account, I've reactivated your account and payments,"

That was not true. When I contacted support again, they answered "We were unable to verify your payment method ....  To protect our users, we can't confidently re-enable your payments account at this time."

Beyond this, there is absolutely no message that I can send to let them  review and reconsider. 

I am infuriated. Any suggestions?

[DaisyVo]

Hi @raykon 

To address the issue of your suspended payment method on Meta:

1-Verify Payment Method Details:

• Ensure your payment method is valid, up-to-date, and matches the details on your Meta account (name, address, etc.).
• Try adding a new, reliable payment method like a credit card from a reputable bank.

2-Contact Meta Support Again:

• Use the Meta Business Help Center to escalate the issue. Provide all relevant details, screenshots of messages, and proof of your payment method's validity.

3-Request an Account Review:

• Go to your Account Quality page in Business Manager and request a review of the decision if the option is available.

4-Use the Community or Support Forum:

• Seek advice from Meta's Business Community forum, where others may have faced similar issues.

5-Consider Legal Help:

• If your business is significantly impacted and Meta remains unresponsive, consult legal counsel for advice on resolving the matter formally.

Unfortunately, Meta’s support can be limited in such cases, but persistence and clear documentation often help.

If you have other questions, feel free to ask me.

Best regards,
Daisy