Hi, I'm having issues with my Facebook pixel. I got the Facebook Pixel Helper and see that it is only tracking "PageViews." Everything else (shopping cart, sales, etc.) is not being tracked. I went from page to pay in hopes that I was misunderstanding this pixel dealio but no change with the Pixel Helper. I also checked the analytics and it only shows "PageViews." Now I understand that the old school way was copy/pasting the code into each page for conversion events but with Shopify I should only have to copy/paste into the online store preferences, which I obviously already did.
I hope someone can help because I am about to pull my hair out : /
What is your store? It will help being able to see and test it ourselves.
I went ahead and clicked around my page an finally got an error. It says "This pixel is not paired with any product catalog." I tried to follow the directions to fix this matter but things didn't turn out so well.
This is really stressing me out 😞 I just started this store and wanted to put up ads but can't until I get this pixel issues fixed.
Any advice is truly appreciated!
Naive question...is their a number for me to call to get assistance? This is a new store that's just sitting and I really want to actually get it going. Or are their people I can pay to fix this problem for me?