Native Abandoned Cart Sequences

hostilearth
Shopify Partner
26 0 6

Hi. I've seen several places, here and elsewhere on the internet, that Shopify's native abandoned cart tool can only send 1 email, and that if you want a sequence (e.g., 2, 3, 4) follow up emails that you have to used 3rd party tools; however, I've also seen elsewhere people say it can be done without 3rd party tools with Flow.

 

Can anyone give insight into this? Can it be done with Flow? Can it be done by created 3 different automations, each for a different execution time/date?

 

Thank you.

Replies 3 (3)

Kalen_Jordan
Shopify Partner
432 14 61

Yeah I believe you can do multiple abandoned cart emails now:

https://help.shopify.com/en/manual/promoting-marketing/create-marketing/migrate-abandoned-checkout

 

Previously you were limited to just one I think.

Kalen Jordan
Platform Advocate
MESA - Shopify Automation You've Love
hostilearth
Shopify Partner
26 0 6

Can you point out in the link you shared where it says or implies multiple can be done?

 

The section, "When you create the new abandoned checkout automation through the Marketing > Automations section, your settings are carried over from your previous abandoned checkout settings. If you create a second abandoned checkout automation, then the automation defaults to a 10 hour wait time before the email is sent to customers and sends to only customers subscribed to marketing," does mention second automations; however, I read "second" to mean a new automation through the new tool (found through Marketing > Automations).

 

I tried testing this in a dev store, but it can't be done in a dev store.

Kalen_Jordan
Shopify Partner
432 14 61

I believe you can create as many of the flow-based marketing automations as you want:

Screenshot 2024-04-05 at 3.17.10 PM.png

 

Also I think you can send multiple emails separated by wait times within a single flow.

Kalen Jordan
Platform Advocate
MESA - Shopify Automation You've Love