Order confirmation / fulfilled order notification turn off

2 0 0

I need to switch off my order confirmation and fulfilment emails as i'm running them through klaviyo, but i can't seem to do this without plus. Can somebody do this for me from the Shopify team?

Reply 1 (1)

Shopify Staff
1986 261 234

Hey @mbd-123,


Thank you for reaching out to the Community! I'm happy to provide some assistance with notifications and get this resolved. While the ability to disable notifications remains exclusive to those on Shopify Plus, apps such as Klaviyo can be used to leverage a few notifications. 


Specifically, Klaviyo offers the ability to send a select few emails, such as abandoned checkout or delivery notifications if disabled within the Shopify admin. I recommend checking out their How To Disable Notification Emails Sent By Shopify documentation for guidance on how to successfully achieve this. 


As I can completely understand how this may not be ideal, I am happy to share your feedback with our Developers. We're always looking for ways to improve the platform, but can refer to our Notifications Documentation for a list of automated emails that are currently sent to customers. Newly created customer accounts for example, will automatically receive a welcome email.


Please let me know if you have any other questions! 

Blair | Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog